Director Operations Resume Samples, Examples - Download Now!

Director Operations Resume - Sample

RHYAN XXXX
Email: rhye.*****@yahoo.com
Mobile 98********
Career Summary
  • A diligent professional with 12+ years of versatile exposure & experience across multiple industry verticals.
  • Consistently streamlining programs & operations utilizing mixed expertise to meet expectations.
  • Possess excellent communication skills & technical insight to effectively manage the work-force with optimum resource consolidation, people & project management.
Technical Skills
  • Project Management
  • Mainframe Technology – Cobol, JCL, DB2, FOCUS, IMS, PL/1, Endevor, CA-7
  • Microsoft Office – Word, Excel, Powerpoint and Microsoft Project
Personal Qualities
  • Can work under pressure to meet deadlines.
  • Flexible team player.
Key Responsibilities Handled
  • Head of Technical Operations & Programs across 6 countries with E2E (End to End) ownership & highest point of escalation for same concern.
  • Represent (or coordinate representation of) department among various teams during design and project management phases of IT architecture and application rollouts.
  • Program ownership in terms of new products, associated budget, upgrades, new product features, infrastructural enhancements over existing services.
  • Owner/SPOC (Single Point of Contact) for region in terms of IT Security & Quality Operations.
  • Own revenue & financial accountability for the region. Carry out financial business planning and monitor progress on monthly basis to ensure compliance for operations & specific programs.
  • Strategies entailing technical, financial, infrastructural upsurge & operations portfolio.
  • A multi tier ownership for L1, L2 & L3 between Europe & Asia with onshore & offshore mix.
  • Conceptualize and implement various technology, automation and standardization initiatives to enhance operational efficiency.
  • Drive IT/Technical strategy, Roadmap, Capacity Expansion, Modelling & Upgrades.
  • Finding new opportunities to offer as New or Premium Services to clients with cost realization.
  • Re-evaluation of existing agreement to sensitize the scope adherence & virtue of additional cost if needed to turn it into Consultancy/Project.
  • For Operations, Program oriented Up-selling & Upgrade of Services; lease-over of SMEs to respective clients &/ Internal teams.
Employers
1. Operations Director, XXXX from Nov XX – Till Date

Heading entire technical deployment & support function for XXXX & Panel Member for XXXX countries:-

Operations, Projects and Financial Management
  • Head of Technical Operations & Programs across 6 countries with E2E (End to End) ownership & highest point of escalation for same concern. Next level being in head office at UK.
  • Represent (or coordinate representation of) department among various teams during design and project management phases of IT architecture and application rollouts.
  • Program ownership in terms of new products, associated budget, upgrades, new product features, infrastructural enhancements over existing services.
  • Owner/SPOC (Single Point of Contact) for region in terms of IT Security & Quality Operations.
  • To own revenue & financial accountability for the region. Carry out financial business planning and monitor progress on monthly basis to ensure compliance for operations & specific programs.
  • Budget, Vendor and Contract Administration including Financial Approvals e.g. for HP, Cisco.
  • Complete client communication & alignment at top mgmt. level across the region.
  • Revenue, Profitability, Quality ownership of department to board of management (Global).
  • Accountable for managing overall operations of the Unit with focus on resource, information, project, client, & team management including overseas as well domestic trainings/exposure.
  • To align and monitor various operations metrics with a view to drive operational excellence in the regional team and at centre.
  • Responsible for multi-million dollar Profit & Loss status with respect to Technical/Project Domain.
  • Drive initiatives in the management team and organizationally that contribute to a long-term operational excellence.
  • Strategy formulation & Implementation/Policy and Program Development.
  • Senior Mgmt. representation for entire region at board level with reports, changes, policies & strategies entailing technical, financial, infrastructural upsurge & operations portfolio.
  • A multi tier ownership for L1, L2 & L3 between Europe & Asia with onshore & offshore mix.
  • To conceptualize and implement various technology, automation and standardization initiatives to enhance operational efficiency.
  • Drive IT/Technical strategy, Roadmap, Capacity Expansion, Modelling & Upgrades.
  • To define the talent strategy for the team and executes the same to increase associate engagement and control attrition.
  • Build strong line of technical teams having project delivery and operations experience in region.
  • Facilitate towards auto-pilot mode by way of laying down the right mix of people, process and Technology.
  • To leverage and introduce best practices in sync with other operation groups across the globe.
Product Roadmap & Functional Evolution Grid
  • Brain storming with Presales & Sales teams using market trends & end-user analytics data.
  • Product enhancement/customization review/evaluation with Global Product/Development Unit.
  • Contract management and negotiation for seamless integration with product &/project roadmap forecasted in tune with dynamic details & requisites.
Consultancy Services
  • Finding new opportunities to offer as New or Premium Services to clients with cost realization.
  • Re-evaluation of existing agreement to sensitize the scope adherence & virtue of additional cost if needed to turn it into Consultancy/Project.
  • For Operations, Program oriented Up-selling & Upgrade of Services; lease-over of SMEs to respective clients &/ Internal teams.
  • The Time & Budgetary allocation, approval & scope agreements finalization.
Information & Communication Technology Role
  • Regional SPOC for ERP & Intra-Cloud for the global information mapping within organization.
  • Complete region’s infrastructure ownership including s/w & h/w ramp up, security, and telecommunication vide VoIP.
  • IT Security Audits, Policy formulation & Trainings to employees with periodic assessment.
  • Sustenance of ISO9001, ISO27001 & TickIT certifications in organization.
  • Disaster Recovery & Business Continuity Planning (DR, BCP) alignment with global & central teams including mock drills & pseudo audits.
Customer Satisfaction/CSAT
  • Excellent customer relationship at CXO level to ensure proactive approach towards innovation, predictability and discipline of projects & operations.
  • Scheduled Operation Review Meetings, CSAT Survey Reviews & Escalation/Issue Driven Discus-sions for clarity with All Clients in South West Asia Region.
Outsourcing Strategy & Solution
  • Stringent model of outsourcing built & seasoned with Global Counterparts for an ongoing & effective outsourcing in breakups of Basic Deployment, L1 Tech Support, Onsite Deployments & the Managed Services.
  • Overall evaluation of Vendor proposals, technical, analytical & operational review meetings with various vendors globally, sanctioning/approving the expenses for contracts.
Organizational Effectiveness
  • To actively review existing information & data with a view to - create data driven insights, con-tribute towards product development; support it and enhance internal efficiencies.
  • Operate, monitor, maintain, update and upgrade Service Platform in IT, BSS & OSS aspect.
  • SOX, ITIL compliant processes and systems to be monitored with clearly articulated SOP.
  • Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
  • Regional head for readiness of ISO27k & ISO14001 certificate requirements in organization.
Human Resource/People Management
  • Responsible for people.
Personal Details
Date of Birth:
Address:
Languages known:
5 IT Director Resume Samples, Examples - Download Now!
Best IT director resume samples and examples - you can download easily - Career objective- To Obtain a challenging leadership position applying creative problem solving....
Sample Manager CV - Manager CV Formats / Templates
Sample CV for Manager [Freshers / Experienced] - The Manager sample CV outlined below can be used to create effective CV for your job application.
Sample Manufacturing CV - Manufacturing CV Formats / Templates
Sample manufacturing CV [Freshers / Experienced] - The manufacturing sample CV outlined below can be used to create effective CV for your job application.
Post your comment
Discussion Board
Director operations resume
Sharat Sacriya
Email ID- ****@gmail.com
Contact No.+91-********

Career Summary-

- Over 9 years of experience in the ITES industry and 2 Years experience in Chemical Industry.
- Responsible for managing the global Operations of the World’s largest Contract Research Organization.
- Excellent understanding of the Call center Operations, specialized in CRM and Clinical Support
- Good understanding of various cultures. Travelled to US twice, five times to Europe and once to the UK and met people from around the globe. Have been working with people from various

countries and cultures and this understanding certainly helps perform better in a global scenario
- Excellent understanding of Customer experience
- Superior team building experience. Experience is building teams of tenured employees which helps reduce/manage attrition and also achieve higher and quality production work

Personality Traits-

- Excellent oral and written communication skills
- Excellent Analysis and Presentation Skills
- Superior organization and prioritization skills
- Strong interpersonal skills

Key responsibilities handled-

- First point of contact to the Client for entire account’s Operations
- Obtain client input and develop a monthly call forecast and ensure staffing is aligned to the forecast
- Develop Client Dashboard presentations, analyze data, and provide process improvement.
- Participate in all internal client reviews and external client dashboard meetings.
- Facilitate operational planning for upcoming client business events (re-alignments, expansions, new application launches, new services, etc)
- Deliver monthly account business reports. Business reports include, but are not limited to client
- service trends (call volume & patterns, hardware service demands, training needs), process improvements, training needs, revenue growth, and business opportunities
- Facilitate development, internal review, and client delivery of Statements of Work for incremental business
- Serve as the point of escalation within the account for all operational issues
- Host client visits / tours and sales prospect tours. Conduct formal presentations to clients and sales prospects on processes, capabilities, etc
- Work with the CFO on Monthly Billing
- Stay in contact with Client and US / Europe/China team in order to proactively identify and plan for change in Operations.
- Provide status update to US Senior Management team as projects move forward.
- Ensure that the assigned operations’ teams meet their respective client SLA’s and the quality and efficiency targets. Quality targets include, but are not limited to, customer satisfaction

scores, QA scores, call efficiency and VIC (Voice Interaction and Comprehension) scores.
- Liaise with client teams to help determine call forecasting, quality monitoring, change management, operation process improvement, reporting and other requirements as needed.
- Owns the overall process improvement for the entire Operations in all four Locations. This includes but is not limited to, the establishment and implementation of best practices, root cause

analysis of issues and process improvement plans.
- Ensure that SOPs and Routine Business Practices (RBPs) are created and maintained and communicated to appropriate team members.
- Responsible for coordinating with the Human Resources function which will include staffing, recruiting, hiring, employee performance management, etc. Ensure that all HR SOPs are followed
- Ensure that ISO 9001 certification / client audit requirement are maintained by conducting periodic Internal audits and following up/closing any audit findings
- Ensure that the entire team complies with the Security Policies

Achievements

- Highly spoken and appreciated by Clients worked so far
- Received “President’s Award” from the CEO of the Company
- Flew to US in 2007 to hold Strategic meetings with the ClientAcademia-
- MBA in Operations Management from ASD
- B.E in Chemical Engineering from UIO
- Attended “Leadership Skills for Top Management”.
- Attended a work shop on Project Management Program.

Technical Skills-

- Operating Systems : Windows 2000 Pro/XP, Vista, Windows7
- Tools & Package : MS Office 2003/2007, MS Office Project & Visio
- CRM : Siebel, Dendrite
- Electronic Data Capture (EDC) : OCRDC, Inform, Cerner
- Telephony: Avaya, Sytellect, Cisco

Employer-

- Currently working as Director – Global Operations in FGH Solutions from 2010- Present.
- Worked as Technical Support Executive in POR Pvt. Ltd. from 2008-2010.
- Worked as a Project Engineer in ACV Ltd. 2006-2008.
Prateek Bajpai 11-28-2012
Director Operations Resume
Dhiraj Singh
Tel: +91999*********
Email ID - *******@gmail.com

Career Summary:

-Resourceful management professional with experience background in diverse aspects of business.
-Robust 10 years’ experience into operations for brick and mortar store as well as internet based organization
- Proven track record of meeting deadlines, budgets and customer expectations.

Areas of expertise:

-Project Management
-Time Management
-Training & Development
-MS Office
-Budgeting

Professional Experience:
Company A – from 2007 to present

Responsibilities:

-Responsible for creating organizational budgets
-Improving the operational systems, processes and policies within the organization
-Manage the efficiency and effectiveness of the HR, IT and Finance departments within the organization
-Responsible for long term planning for the organization
-Budget allocation and planning
-Payroll Management
-Development and implementation of organizational strategies, policies and practices
-Responsible for salary allocation for the hierarchy within the organization
-Disbursements of funds

Company B – from 2002 – 2007

Responsibilities:

-Responsible for preparation of annual budget of the organization
-Policy formulation for the organization
-Budget allocation and planning
-Development and implementation of organizational strategies and policies
-Product planning – What products are to be brought and at what price
-Determining profits for the organization

Achievements:

-Handled a team of 10 people
-Imparted training and induction to the new employees
-Played an instrumental role in starting a new organization, while putting the organization in a profit stage within a year

Educational Qualification:

-Masters in Management Studies
-Bachelors in Management Studies

Extra – Curricular Activities:

-Surfing Net
-Interacting with new people
-Sports
-Bike riding
-Driving

Personal Details:

-Date of Birth – 28th Feb
-Languages Known – English, Hindi, Gujarati, Marathi

References available on request
Nupur Bhargava 11-27-2012

You may like