3 IT Operations Manager Resume Samples, Examples - Download Now!

IT Operations Manager Resume - Sample 1

PUNEET XXXX
Mobile. +91-99********, 98********
Email Id- 84.puneet@gmail.com
Professional Synopsis
A dynamic, team spirited and performance driven professional, having 8 years of rich experience in IT Field. An ITIL V3 Certified Professional. Currently associated with XXXX Ltd as an IT Operations Manager (Managed IT Services), deputed at XXXX, Gurgaon responsible for Level-2 Escalations, SLA and managing the IT Infrastructure of ABC, Ability to drive and implement IT Projects to their timely closure.
Objective
Seeking a better & responsible position in an organization that provides me an opportunity to enhance my personal and professional skills in conjunction with goals and objectives of an organization.
Primary Skills
  • IT Operations / IT Service Management.
  • End User Support Management.
IT Skill Set
Operating System: Windows XP/7/2003/2008/Linux.
Mail Clients: IBM Lotus Notes, Microsoft Outlook.
Networking: LAN, WAN, VPN, Wireless.
Applications: NAP, SCCM, LiveMeeting, DLO, Safe boot.
ITIL Process/Process: CA Unicenter Tool, Incident Management, Change Management, Problem Management, working knowledge of ISO 20000 / 70.
Professional Qualifications
  • 1.5 yrs Diploma in Computer Hardware & Networking from Institute1.
  • (MCP) Microsoft Certified Professional.
  • (M.C.S.A) Microsoft Certified System Administrator.
  • (ITIL V-3) Foundation Certified.
Trainings Attended
  • Leadership Program
  • Service Excellence Program.
  • Business Communication Skills.
  • Presentation Skills.
  • Customer Centricity.
  • ITIL-V3
  • LEAN
Work Experience
  • Since Dec’XX-Till Date in XXXX Ltd, Gurgaon Site Worked- (XXXX) as IT Operations manager
  • Prior Profile – IT Manager (XXXX Technologies).
  • Apr ’XX – Nov’XX in XXXX Ltd, Gurgaon Site Worked- XXXX as Facilities Management Engineer/ Critical support engineer.
  • Oct’XX – Feb’XX in XXXX. as Customer Support Engineer
Work Experience
Organization: XXX Ltd Gurgaon
Position Held: Operations Manager (XXXX)

Key Responsibilities
  • Deputed as Airport Operations Manager and taking care of IT Operations of XXXX
  • Responsible for Level-2 Escalations pertaining to Networks, End User Devices, Applications at the Airports.
  • Managing Team Size of 80+ engineers (Desktop Operations) at PAN India Airports & Team Lead (Airport Operations + Service Desk).
  • Managing 24*7 Service Desk as a part of Service Desk Management.
  • Ensuring that service delivery takes place based on the Service level agreements.
  • Keeping track of critical or major incidents and sharing RCA with customers.
  • Ensuring Prompt communication to all users in case of any Major failure or breakdown.
  • To execute & implement IT Projects at Airports and ensure its timely closure.
  • Handling Weekly Ops Review meeting with client.
  • To ensure that service norms committed to the customer are met.
  • Ensure all the customer complaints/issues are identified, to prepare Action plan for all Complaints received and drive till closure along with PM.
  • Review performance with the customer periodically during on-going phase. Ensuring smooth operations for all systems across the IT teams.
  • Conduct weekly review meeting with Vendor on Breakdown Calls, ensuring prompt closure of pending issues at sites.
  • To ensure implementation of processes for all services covered in the SOW, ensure 100% SOW compliance & timely escalate non-compliance to Program management.
  • Ensuring all IT transactions and process must be in line with ISO 20K Standards.
  • Conduct weekly review meeting with team and identify gaps to take corrective action.
  • Maintain SLA doc for all the activities performed by the team, collect performance data, analyze and publish.
  • To implement the CAPA for improved CSAT score, Implementation of CVI action plan as per agreed time lines.
  • Ensure SIPs aligned to the CVI Plan are executed as per agreed timelines to enhance the C-SAT for the project.
Organization: XXXX (On behalf of XXXX)
Client: XXXX.
Position Held: Facility Management Engineer, Rotation Position – CSE.

Key Responsibilities
  • Responsible for providing daily HARDWARE, LAN & SOFTWARE support to variety of desktop computers & laptops like COMPAQ, WIPRO, DELL, HP etc.
  • The job involves managing WIN 2K SERVER, creation & managing of USER ACCOUNTS, taking BACKUPS of server data through ARC SERVE backup software.
  • Taking Care of WSUS server.
  • Maintaining VIRUS FREE environment by managing centralized anti virus server (SYMANTEC) and updates all clients & servers daily.
  • Installing & configuring Airtel BLACKBERRY devices for all Critical Users.
  • Handling of Escalated & Critical calls of all the Senior Users.
  • Installing & Configuration of CISCO VOIPS 7900 series & NORTEL VOIPS & V-CON devices.
  • Installing, Configuring & Troubleshooting of Mail clients (MS OUTLOOK2003, LOTUS NOTES)
  • Handling V-SAT connectivity of all project sites.
  • Assisting in LOTUS DOMINO SERVER for E-mail messaging.
Achievements
  • Got Best Onsite Engineer Award from XXXX.
  • Recognized for XXXX’s Green Initiative for reducing down of IT Waste at site.
  • Faced BFSI vertical audit and succeeded without findings. Got appreciations from client head and top management.
  • Migration of WT Projects from GDC to GNDC with minimal downtime.
Academic Qualifications
  • Master of Business Administration (MBA -IT) from University 1, in 20XX-XX
  • Bachelor of Commerce (Pass) from University2 , session – 20XX-20XX
Personal Details
Date of birth: 29th Aug 19****
Languages Known:
Address:

IT Operations Manager Resume - Sample 2

Abdul Razack
Email: xxxxxxxxzack@yahoo.com
Tel: +91 96xxxxxxxx
Objective
Seeking a challenging position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base.
Academic Credentials
  • PGDBA - Operations, XXXXXX Centre for Distance Learning, 70%, 2011
  • B.Tech,XXXXXX College Of Engineering And Technology, 74%,2005
Professional Outline
  • IT Operations Manager - AOS Production Engineering, March 2012 - till date
  • Services Offer Manager - March 2011 - March 2012
  • Software Release Management - Account Engineer - April 2008 - March 2011
  • Network Engineer - Nortel GNTS - Tier 3, February 2007 - April 2008
  • Tier 3 WLAN Engineer, July 2005- February 2007
Current role : Services Offer Manager
  • My role as a Services Offer Manager is to understand the managed services requirements of the customer and to provide an optimal services portfolio as per the customer requirements in the AVAYA UC , CC and Data network space.
  • My role includes opportunity assessment, bid qualification, bid management, proposal writing, proposal review, simplifying the bid cycle, identifying best bid practice, providing bid support and answering RFP/RFI's.
Responsibilities
  • Pricing, Offer customization & supports overall service enablement efforts
  • Provides holistic view of the services portfolio - market, strategy and brand.
  • Responsible for developing the market requirements for Avaya's AOS Service Offers to drive sales and profitability across the Business Unit.
  • Develop the offer roadmap and business plans, establish pricing, develop positioning strategies, and provide successful lifecycle management from launch through achievement of business objectives.
  • Develops offers with a high degree of service readiness to enable sales and channels to effectively drive revenue growth.
  • Go to Market Plans and Programs: i.e. Presentation, Proposal Content, Scope of Service/Statement of Work, Contract Addendum, Competitive Analysis, Pricing, Datasheets etc.
  • Service Launch (training, announcements) and Market Events (programs, tradeshows, webinars)
  • Project manages the business opportunities, engage right stake holders, resources to accomplish the Project targets.
  • Establish project scope, timeliness, deliverables etc.
  • Manage project implementations ensuring they are completed on time, within budget and performed as planned
Key Achievements
  • Awarded with xxxxxx CLIENT CHOICE award by Senior VP of xxxxx for the commendations received from xxxxxx customers.
xxxxxx India Pvt. Ltd.
Role: Software Release Management - Account Engineer

Description:
  • As a SRM Account Engineer, responsible for Day-2 on boarding of the new customers.
  • Responsible for new Software, Firmware releases being published by Product House for existing customers.
  • Sending notification for all new releases to the customer on receiving work triggers.
  • Research on (a) the relevance of the software, (b) risk and impact analysis of releasing the software into the customer network, (c) value proposition of upgrading to the particular software.
  • Responsible to start the Implementation Planning and Co-ordination of Activities on Customer Acceptance.
  • Schedule the Upgrades and Assign an Implementation Engineer to Complete the Upgrades.
  • Complete the Verification Testing post Implementation and Procure Customer Sign-Off.
Responsibilities
  • Proactive problem fixes on customer system by updating the latest software versions and patches, upgrading the CM, circuit packs, gateways and media modules.
  • Testing new releases of software/firmware to verify the compatibility with customer network and to see if they resolve the issue in question; coordinating with peer teams and customer to implement them.
  • Support all analysis and design activities, and closely work with other teams involved in the project, including development team, testing team and business users.
  • Carry out regular triage meetings to recognize and determine critical testing faults
  • Prepare impact analysis documents, recommendations, executive briefings.
  • Functionally design the monthly reports against the client requirements.
xxxxx Support
Role: Nortel GNTS - Tier 3

Description:
  • Global support for the Enterprise Customers and handling Business Critical cases along with Major and Minor cases.
  • Implementing the customer's scenarios in TAC Lab and providing solutions after the replication.
  • Providing RCA reports for any critical issues faced by customers in the Enterprise Network.
  • Providing solutions to redesign the network when the customer faces design related issues.
  • Implementing routing protocols like RIP, OSPF and redundancy protocol like VRRP.
  • Configuring and troubleshooting Client's proprietary concepts like MLT (Multilink trunk), SMLT (Split MLT), IST (Inter switch Trunk).
Responsibilities
  • Configuring Layer-2 switches, creating VLANs and managing them.
  • Configuring Layer-3 switches, creating VLANs and implementing inter-VLAN communication.
  • Implementing routing using protocols like RIP (V1/V2) and static routing.
  • Setup of STP, RSTP and MSTP on switches/stacks.
  • Implementation of LACP, MLT, SMLT, SLT and IST, between Level-2 and Level-3 switches in the Enterprise.
  • Implementing network setup to get continuous connectivity with the DHCP server and implementing protocols such as VRRP.
  • Configuring network security based on MAC based security and Radius Authentication with the implementation of EAPOL.
  • Configuring QoS for best quality of Voice packet data transfer.
  • Configuring Wireless Security Switches and wireless access points using a, b, and g standards.
  • Configuring wireless security based on MAC based security, WEP, and WPA
Key Achievements
  • Have been recognized for Going the Extra Mile for the Customer and for the Organization in Avaya.
  • Recognized for Exemplary Performance by XXXXX SDM.
  • Recognized for contributing Innovative Ideas for Process Excellence in XXXX
  • Received "YOU MADE A DIFFERENCE" award for my excellent customer handling skills.
  • Awarded "INNOVATION AND VELOCITY AWARD" for my efforts in generating the 1st lead and actualizing it.
  • Actualized 5 out 7 leads and generated 550K USD revenue.
  • Imparted knowledge on Telecommunication, Data networking basics and Avaya Technology to 50+ new hires.

Personal Dossier
Date of Birth:
Father's Name:
Permanent Address:

IT Operations Manager Resume - Sample 3

Naveen XXXXXX
Email ID: naveenxxxxxx9@gmail.com
Cell No: 9xxxxxxxx
CAREER SUMMARY
Project Management / Service Delivery Operations
  • Planning project activities viz. scoping, estimation, tracking, change management, delivery management and post implementation support.
  • Implementing project plans within preset budgets and deadlines.
IT Infrastructure
  • Establishment of IT Infrastructure for Major corporate, Complete life cycle knowledge from designing, planning, Migration, and operational.
  • Complete process knowledge for managing applications, operating systems, hardware requirements and operational manpower requirement planning.
Data Centre and NOC
  • Experience in establishment of Data Centre and Creation of NOC, have managed high end data centre for very high end setup.
Vendor Management
  • Process knowledge of handling vendors and operating as vendor for very high end Commercial projects.
  • Knowledge of Request for Proposal (RFP) document creation, Tender Process and rate negotiation.
Technical Management
  • Managed and leading multiple projects and operations with all technical teams like Windows, Network, Security, UNIX, VM Ware, Citrix, Database, Web Services, Application Management, End user computing and Service Desk.
People Management
  • Managing recruitment, Identifying the team’s training & development needs and conducting appropriate training program. Management of Vendor Personnel’s wherever available in project.
Domain Expertise
  • Have IT Infrastructure management for domain like Communication, ISP, FMCG, BFSI, Software and Manufacturing Industry
Application Development
  • Complete knowledge of Application development life cycle for internal and external customers.
  • Application development knowledge for Multiple Domains
Transition and Transformation
  • Experience of project transition of projects, preparing project related documents and implementation of committed parameters
TECHNICAL CERTIFICATIONS
  • Microsoft Certified Systems Engineer
  • Cisco Certified Network Associate
  • SAP Basis and Administration course from Surge Global India
  • Oracle DBA training at IIHT and Training in Basic Red Hat Linux 7.3
  • Novell 5.0 basic administration and Server maintenance and Completed A+ Comptia
  • Certification for Computer Fundamentals Win 95/98(Free from BrainBench.com)
  • RFID Technology Basics Free Course from the Global Hub for RFID Training and Certification
WORK EXPERIENCE
Company: XXXXXX
Project: XXXXXX
Client: XXXXXX
Designation: IT Manager Operations

Role & Responsibilities
  • Managing a team of around 150+ resources at the site and operations for project
  • Handling setup of more than 1500 server, 15000 users and 1000 network devices.
  • Managing infrastructure roll out projects and other standardization projects.
  • Leading and Managing technical towers projects and operations
  • Ensuring all the agreed SLA are delivered and no deviation recorded
  • Interaction with client CXO level for different projects and operations update.
  • Managing quality through frequent audit reports at the site
  • Creating processes and documentation for quality service desk setup
  • Ensuring Patch, IOS management for all servers and network team.
  • Daily Review of Operations with client across continent
  • Managing Solaris, Wintel, Web Application, Voice and Data Network Team.
  • Ensuring Service Desk Team documents and performs all the agreed ITIL processes.
  • Ensuring Wipro cost model MIS and other process implementation.
  • Identifying resources and arranging trainings for them
Company: XXXXXX
Project: XXXXXX
Client: XXXXXX
Designation: Manager Operations

Role & Responsibilities
  • Oversee day-to-day IT operations for the HMEL site and supporting 1200 user setup
  • Implemented Hot Spot and RF based Internet Solution across campus.
  • Implemented project for 90 buildings LAN cabling
  • Ensure effective end-user support for all IT issues, and act as escalation point
  • Ensuring that the correct priorities are understood by all support groups and required solutions expedited in line with business expectations
  • Undertake major incident management with other stake holders as needed and also work to reduce major incident occurrences through root cause analysis and proactive measures with support teams
  • Perform periodic service delivery reviews with business groups, and with the and other third party vendors, and follow up agreed improvement plans
  • To understand how IT service is received in plant and capture business concerns
  • Communicate and promote Line IT policies and strategic initiatives.
  • Plan, implement and test disaster recovery options to ensure business continuity in the event of a failure on IT related services or infrastructure
  • Leading team of server, network, systems and helpdesk engineers.
  • Part of implementation team for wireless network and Tetra system.
  • Preparation of Tender, RFP and SOW for different projects.
  • Designed and Implemented 3 high end applications from start to end.
  • Arranging best technical expertise based on situations and scenarios
  • Handling costing and revenue for Wipro, team appraisal and performance monitoring as per Wipro model.
Company: XXXXXX
Project: XXXXXX
Client: XXXXXX
Designation: IT Engineer

Role & Responsibilities
  • Managing national network operations and city NOC end to end operations.
  • Handling team which manages complete IT infrastructure of network and servers.
  • Ensuring smooth operations, revenue targets, client and team satisfaction.
  • SLA based operations and ensuring uptime of devices more than 99.5%
  • Creation of processes, documentation, implementation and its review.
  • Ensuring service desk smooth operations, functionality review and quality improvement.
  • Daily review of new developments, its impact on operations, and its functionality.
Company: XXXXXX
Project: XXXXXX
Client: XXXXXX
Designation: Operation Assistant

Role & Responsibilities
  • Handling server calls for Windows 2000
  • Handling backup for 50 windows servers
  • Leading team which handles the end user calls
  • Handled regional team end to end technical support.
  • Handled around 1500 end user support
  • Taking care of tech support and SPOC for for senior management
  • Managing IT operations and tech support to six branches of Gujarat State.
ACHIEVEMENTS
  • Study on Citrix Environment having 60+ servers farm, and implementing a major change in the setup.
  • Handled 5 major high end projects related to VM, Voice and Network.
  • Established High End Data Centre with over 25 Network, Servers and Telecom racks with redundant Infra and availability of 24*7
  • Establishment of DR Site at Bathinda
  • Project Member of Fiber project overall 274 Kms of fiber was laid inside Refinery for inter building network establishment, costing around 9 Crores
  • Implementation of telecom projects at refinery and residential
  • Implementation of Hot Spots internet facility for the residential units
  • Implementation of audio video project for 20 rooms including board room costing around 15 Crores.
  • Received many appreciations by client for self skill set and delivery of timely projects.
PROFESSIONAL AWARDS
  • Appreciation Certificate for services by XXXX
  • Awarded Best Employee of the quarter by XYZ
EDUCATION
  • Masters of Business Administration (IT), XX University
  • Bachelor of Commerce, XX University, Baroda
  • Diploma in Cyber Law from XX School of Cyber Law, Pune
  • ICWAI Foundation Exam
PERSONAL DETAILS
Date of Birth:
Language:
Address:
4 IT Program Manager Resume Samples, Examples - Download Now!
Best IT program manager resume samples and examples - you can download easily - PROFESSIONAL SUMMARY - Overall X years of experience in development of Web & Enterprise applications using JAVA and J2EE Technologies.
6 IT Project Manager Resume Samples, Examples - Download Now!
Best IT project manager resume samples and examples - you can download easily - Career objective- To Obtain a challenging leadership position applying creative problem solving and lean management.......
Sample Consultant CV - Consultant CV Formats / Templates
Sample Consultant CV [Freshers / Experienced] - The Consultant sample CV outlined below can be used to create effective CV for your job application.
Post your comment
Discussion Board
IT operations manager resume
Rahul XXXX
Contact: XXXXX
Mail ID: XXXXX@yahoo.com

Career Objective: To be an executive who can make a difference to the organization through ‘solutions thinking’ using IT initiatives.

Executive Summary

-Profile of an IT lead with over 12 years of experience in IT Enabled Services and Hospitality industry with demonstrated success implementing strategic IT initiatives that improved business functionality.
-Excellent Project Management skills with proven ability to lead and motivate teams and also experienced in client coordination, project transition, implementation and operations.
-Hands on experience in setup & maintenance of IT infrastructure, Disaster Recovery Planning and implementation, IT Budgeting and P&L Management, negotiating with Hardware and Software vendors on SLAs and pricing, handling the Software and Hardware Asset management as per regulatory compliances.
-Hands on technologist with proficiency in wide array of technologies like Windows servers, IBM Storage, Cisco Switches & Firewalls, VMWARE Virtualization, Enterprise Messaging server like Exchange & Zimbra,
-ITIL V3 foundation certified.

Education:

-Masters in Business Administration(Corporate IT) from XXXX Institute.
-Advance Diploma in Software Engineering (ADSE) from XXXX Institute.

Professional Courses Attended

-HP UX Administration.
-Cisco certified Network Associate.
-Oracle 10g Database Administration.
-VMware 5.0
-ITIL V3 Foundation program
-Opera Implementation & Administration Training from Micros Fidelio

Work Experience details:

Company Name: XXXXX

Designation: IT manager.

Job Summary:

-Log, track & summarize all support calls attended by support team for weekly and monthly review meets with Leadership team and corporate IT Manager.
-Track and Monitor Hardware/Software assets and generate the periodical reports for owning company’s & Leadership Team review.
-Perform quarterly review & audit of application access, Asset database, Application & Infrastructure changes.
-Lead and participate in departmental applications/IT trainings.
-Perform Training Need analysis in aspects of Induction programs & applications software
-Optimize all hotel ERP application and related databases for maximum availability.
-Manage and mentor a team of support executives for personal skill development & knowledge sharing process
-Manage Servers, Network & Storage Infrastructure as per Accor SOPs.
-Implement end user customization requests by liaising with application vendors.
-Manage a detailed change log of all servers/application/network configurations in a chronological order to comply with audit requirements.
-Reviewing daily and weekly internal reports, preparing monthly reports for Leadership Team Reveiw.
-Manage and perform bandwidth upgrades based on guest demands.
-Monitor telephony changes such as routing and seating arrangements.

Company Name: XXXXXX

Designation: IT manager.

Job Summary:

-Key functions such as IT Asset Management, Help Desk Administration, Systems Implementations & Training, Infrastructure Management, Networks & Telephony Management, and Budgeting.
-Achieved RM30k savings on Telephone rentals by replacing existing analog lines with ISDN PRI circuits which eased up the process of PABX Administration and maintenance.
-Consolidated existing server infrastructure by implementing VMWARE ESXI server solution with centralized IBM storage server with 1.4tb disk space.
-Lead Golf Membership, Tournament, Golf Management upgrade project
-Implemented an effective paid Wireless service at company’s driving range facility & country club in Singapore (Fairway club of palm resort) utilizing commodity wireless hardware & open source Software with integrated billing gateway. This solution helped the management a low cost of ownership and provided a new income source.

Company Name: XXXX

Designation: Support consultant.

Job Summary:

-Completed a comprehensive training program for Opera V4 Installation & Training
-Provided support Fidelio V6, V7 & Opera V4 PMS software.
-Responsible for the tracking and management of all incoming support calls.
-Responsible in conjunction with the local product manager for local quality assurance of new product/ or version releases prior to distribution.
-Trained the concepts and procedures of Hotel Systems support to the Hotel IT team.
-Assisted in configuring and installing and supporting the Hotel Systems product suites and associated interfaces for selected strategic projects.
-Liaised with subject matter experts in the regional office on client requests for enhancements & development.

Company Name; XXXXXX

Designation: Information System manager.

Job Summary:

-Fine Tuning and Implementing IT policies, procedures, and best practices to ensure smoother operation of IT department & IT infrastructure.
-Working closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization by leveraging IT as a tool
-Managing up to date database of IT Software/Hardware assets for management reporting and to ensure the asset compliances. Also liaising with vendors in assets selection and procurement.
-Scheduling a team of support personnel for 24/7 support operations and planning comprehensive data backup procedures to ensure the data availability.


Technical Skills

-Server Hardware: HP ML/DL and IBM X-Series
-Storage: NAS/ISCSI with IBM & HP storages servers
-Server Software : Microsoft Windows 2000/2003/2008 Server Active Directory & CentOS
-Backup Software: Symantec Backup Exec 2010 with Databse Hotbackups , BackupExec Live State Recovery & Symantec System Recovery
-Messaging suites: Exchange 2003 and Zimbra Open Source Edition 6.
-Enterprise Antivirus: Symantec Enterprise Security Suite(Endpoint-Protection, SMTP Gateways, Exchange, Web gateways)
-Systems & Patch Management: Symantec Altiris endpoint Management Suite
-Programming: VBA/Windows Power shell Scripting

Personal Details:

Date of birth: XX-XX-XXXX
Languages known: English, Hindi, and XXXX
Address: XXXXXXXX
IT operations manager resume 12-22-2012
IT operations manager resume
Harshita XXXX
Contact: XXXXX
Mail Id: XXXX@gmail.com

Executive Summary:

MBA (Operations) professional with over 10 years of rich experience in:
-Strategy Planning
-Operations Management
-Customer Service
-Project Management
-Vendor Management
-Training & Development
-Performance Management
-Quality Assurance
-Team Management
-MIS / Quantitative Methods
-Time Management
-Customer Satisfaction

Key Skills:

-Proficient at managing & leading teams for running successful process operations & experience of developing procedures and service standards for business excellence.
-Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations.
-Gained strong exposure in building cost models and completing bid documentation.
-Excellent interpersonal, communication and organizational skills with proven abilities in team management and customer relationship management.

Core Competencies:

-Operations Management
-Client Servicing
-Process Management
-Team Management & Training

Exeprience:

-Since XXXX with XXXXX Company as an Operations Manager (IT Service Delivery & Project Management)

Job Profile:

-Currently handling XXXXX client, This is project rollout and sustenance support.
-Streamlining the business processes for improvising the process and meeting the business needs.
-Leading the Service desk operations of IT.
-Analyzing Monthly call reports and identifying root cause for improvement.
-Managing the Incident and problem management (ITIL) process.
-Ensure that quality is used as a tool to improve customer satisfaction and enhance service delivery.
-Coordinate periodic brainstorming sessions to identify fixes or workarounds for recurring issues and Problems
-Scrutinising the processes and recommending process modifications to enhance operational efficiency.
-Creating various weekly / monthly MIS reports pertaining to process and productivity.
-Identifying the business requirements and coordinating in implementing processes in line with guidelines.
-Managing and maintaining SLA.


-Worked from XXXX to XXXXX year with XXXXX Company.

Job Profile:

-Monitoring projects with respect to demand forecasts, Time over-runs to ensure timely execution of projects.
-Preparing and monitoring Macro/Micro Level project Schedules.
-Preparing project documentation.
-Handling Peregrine service centre Incident Response based on priorities (P1, P2, P3, and P4.).
-Preparing Metrics & performing BCP testing at regular intervals.
-Monitoring escalation logs & mails. (Tools used i.e. ECMS, CAN, SRM, etc)
-To reset the password of privileged accounts across the globe.
-Invoke/revoke the access level for different account/users as per the policy.
-Managing the process Coordinating with users and LOB (Line of business) with regard to day-to-day operational issues taking feedback and providing solutions.
-Preparing Project Closure reports and identifying pending issues, procedure for hand over plan.
-Liaising with LOB(Asiapac, Emea, Us) for the new technical specifications of their process to understand the criticality and then designing a schedule to complete the activity.
-Managing shift schedule for subordinates


-Worked from XXXXX to XXXX year with XXXX Company as Network Engineer.

Job Profile:

-Working as a Network Engineer to troubleshoot the problems related to the PC as well as application which are being used by users
-Support for backup related problems at Rave Technologies
-Responsible for Mail Administration, System Administration & Networking
-Configuration of VPN as well as to check the Wan connectivity.
-To solve the software related issues as well as creating reports and maintaining logs of the daily calls.
-Maintenance & Installation of Hardware & Software.


-Worked from XXXX to XXXX year with XXXX Company as Customer Service Engineer

Job Profile:

-To do the quality testing of the new Pc's & the new spare parts which are coming in the Office as well as to check the faulty material or parts which is send by the site engineers
-To maintain the quality report of the material, which is being tested? And the daily log report of faulty & good material
-Check the drive space of the servers as well as to take the backup of the server which include Linux, Novell, Winnt
-Check the status of mail routing of Linux server, to check the status of fetch mailing & qmailing as well as handling & maintaining the record of FM reports. To attend the calls of user & solve their problem. Installation & maintenance of Hardware & software.


Certification Course

-Diploma in Computer JAVA Programming from XXXXX Computer Institute.
-Certified with ITIL foundation
-Six Sigma Green Belt Certified

Educations:

-MBA (Operations) from XXXXX Institute in year XXX.
-Bachelor of Computer Application (BCA) from XXXXX Institute.
-Diploma in Computer Engineering from XXXXXX Polytechnic college.

Personal Details:

Date of birth: XX-XX-XXXX
Languages known: English, Hindi, and XXXX
Address: XXXXXXXX

IT operations manager resume 12-21-2012
IT operations manager resume
Ronak Parikh
Tel: 9824******
Email ID - ******@yahoo.com

Career Summary:
-10 years’ work experience as an IT operations manager.
-An astute management professional with project management and team leading abilities
-Ability to identify strong and weak areas, implement solutions

Areas of Expertise:
-Team Leader
-Motivator
-Training & Development
-Project Management
-Budgeting
-Problem solving skills
-Analytical skills
-Linux
-Operating system – windows server
-Functional policies

Professional Experience:
Company A – 2007 to present

Company B – from 2002 - 2007
Responsibilities:
-Manage IT operations to ensure stability of Information Technology
-Responsible for integrating new and existing technologies
-Implement work plans for all IT infrastructures like audio and video conferencing, audio/ video presentations
-Recruit, train and develop IT personnel
-Work with higher authorities to allocate system requirements for new technology implementations
-Develop new methods for testing server performances
-Prepare budget plans for the IT department
-Responsible for solving issues related to IT
-Determine budgets for the projects
-Work in line with the expectations of the IT head

Achievements:
-Successfully resolved issues for the IT department
-Successfully managed the IT team
-Trained a team of 5 people

Educational Qualification:
-Masters in Information Technology
-Bachelor in Information Technology

Extra - Curricular Activities:
-Travelling
-Playing games
-Surfing Net

Personal Details:
Date of birth – 6th June
Languages known – English, Hindi, Gujarati

IT operations manager resume 12-21-2012

You may like