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IT Program Manager Resume - Sample 1Lata XXXX Mobile: 89******** Mail: lata******@yahoo.co.in Professional Summary - Overall X years of experience in the development of Web & Enterprise applications using JAVA and J2EE Technologies.
- Having X years of project experience.
- Working with XXXX from December 20XX to till date.
- Hands on experience in Core Java, Servlets, JSP, JDBC, RichFaces, JPA, JSF.
- Knowledge of Eclipse tool for the development of Java projects.
- Hands on experience Glass Fish and Tomcat web servers.
- Cohesive team worker, having strong analytical, problem solving and interpersonal skills.
Technical Skills Set Operating Systems: Windows-2000/2007/XP Professional. Programming Languages: Java Databases: Oracle 10g. Web Technologies: JSF/Richfaces, HTML, JavaScript Web/Application Server: Tomcat, Glass Fish 2.1. Java Technologies: JDBC, J2EE, JPA Frameworks: Jboss Seam, Struts 1.x Personal Qualities - High Grasping Power.
- Keen Intellect.
- Can work under pressure to meet deadlines.
- Flexible team player.
Key Projects Undertaken Project 1: Project XXXX Customer: XXXX Pvt Ltd. Period: Dec 20XX to Aug 20XX Role: Sr. Manager Environment: JBoss Seam 2.0.2, JSF, Richfaces, Facelets, JPA, Oracle 10g, GlassFish Tools: Eclipse 3.5 Description- The project is being developed for the organization named XXXX. The web application is used in all the branches and customers of the company. The project consists of mainly three modules like****.
- The XXXX module automates entire the process of organization, which helps for the better understanding between the employees and management.
- The XXXX is helpful to maintain the good relationship between the organization and the customers, i.e. which maintains the detail information about particular customer which makes the organization to grow faster.
- The XXXX contains the details of the products and also makes the customers to purchase the products online.
Responsibilities- Developing the Code as per the requirements.
- Developing the JSF/Richfaces pages.
- Writing UI/Business validations for the owned use cases.
- Unit testing and integration testing of owned use cases.
Project 2: Project XXXX Customer: ***** Period: Sep 20XX to till date Role: Manager Environment: JBoss Seam 2.0.2, JSF, Richfaces, Facelets, JPA, Oracle 10g, GlassFish Tools: Eclipse 3.5 Description- ***** is a comprehensive, modular, enterprise wide travel management system that automates and integrates all the business processes of travel organizations such as travel agents, airlines, tour operators. The product suite addresses all the critical business functions such as Operations, Sales management and Distribution, Financial Management, Revenue Accounting and Interline Billing, etc. It consists of different modules like flight, hotel, car, and cruise.
Responsibilities- Developing the Code as per the requirements.
- Developing the JSF/Richfaces pages.
- Handling different types of issues.
- Unit testing and integration testing of owning use cases.
Achievements - Met deadlines consistently.
Employers - Working in XXXX India Pvt. Ltd. from Dec 20XX to till Date and current designation is “Sr. Manager”.
Academic Qualifications - M.C.A. from Institute1, University1, in the year 20XX with an aggregate of 88%.
- B.Sc. (computer science) from Institute2 affiliated to University2, in 20XX with aggregate 78%.
Personal Details Date of Birth: 15-05-19XX Address:Pune, Maharashtra. Languages Known: English, Telgu & Hindi.
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IT Program Manager Resume - Sample 2SAWANT KUMAR Cell: XXXXXXXXXXXX E-mail: XXXXXXXXa2001@gmail.com PROFILE - Possesses more than six years of experience in IT project management in various customer-facing roles.
- Deep understanding of the Software Development Life Cycle (SDLC) methodology and significant exposure to SEI-CMMI Level 5.
- Highly motivated individual with proven capabilities in leading projects across international boundaries.
EDUCATION - Master of Business Administration (MBA) - Specialization in IT and Finance, May 2011, XXXXX University
- Bachelor of Engineering - B.E. (Information Technology), May 2004
WORK EXPERIENCE xxxxxxx NetworkIT Program Manager ILocation: xxxxxxxxx.S.A. June 2011 - Present - Working as IT Program Manager managing large teams for Data warehouse projects.
- Created project plans, managed resources, coordinated efforts for a multi-million dollar initiative, aimed at transforming xxxxxxx IT systems to handle next generation billing and systems conversion.
- Provided leadership to several projects aimed at integrating IT systems of companies acquired by xxxxx for e.g. Blockbuster, Liberty Bell.
- Investigated business systems of target companies, identified options for improving business systems and for bridging the needs of the acquired businesses with the use of IT.
- Interacted with senior management (CIO and VPs) to ensure proper allocation of IT efforts.
- Continuously monitored program data to assess overall contribution of project to business success.
- Identified and resolved project issues quickly to ensure program effectiveness.
xxxxxxxxx TOOL CORPORATIONSummer InternLocation: xxxxxxx, U.S.A. June 2010 - August 2010 - Worked as a process consultant on the Bosch Production System (BPS) with a mandate to improve productivity, reduce cycle time and improve quality.
- Streamlined the packing process for the Bosch rotary laser product using Lean manufacturing concepts such as one piece flow process and Value Stream Mapping tool, thereby improving throughput from 17 pieces per employee per hour to 33 pieces.
xxxxxxxCONSULTANCY SERVICES LTDOnsite ConsultantLocation: xxxxxxx, Texas, U.S.A. April 2008- April 2009 - Led an Information Technology project for a petrochemical company, xxxxxxxxxxx Industries, atxxxxxxx, Texas.
- The client renewed the project for an additional year and offered several letters of appreciation.
- Worked closely with the presales and marketing department in creating Responses to Request for Proposals (RFP) for potential customers.
Specific duties as part of this role included- Liaison between presales and IT.
- Estimate the time, labor and overhead cost for each activity and using these metrics to arrive at an estimate cost for xxxxx's offerings.
- xxxxxxxIT solutions competitively so as to offer a better proposition than the industry without compromising xxxx's profit margins.
Assistant Systems EngineerLocation: Mumbai, India. From August 2006 - March 2008 and from April 2009 - July 2009 - Led a Pilot (Proof-of-concept) project for a TCS new customer. This pilot resulted in a new TCS customer, LyondellBasell Industries, and business worth 0.5 million dollars.
- Awarded highest corporate-wide performance rating (5.0/5.0) by TCS for the year 2007. This exceptional high rating was given because of my role in cultivating a new customer.
XXXXXX INFORMATION SYSTEMS LTDSoftware EngineerLocation: xxxxxx, India. February 2005 - August 2006 - Team member of a high performance team that delivered a high volume of software packages to a customer within a tight time schedule, resulting in repeat business for Siemens.
ADDITIONAL INFORMATION - Certified in the software industry standard IT process model Capability Maturity Model Integration (CMMI) - Level 3.
- Proficient in Microsoft Office products like Project, Word, Excel, PowerPoint, Vision as well as Adobe CS3, CS4 products.
- Won the third prize for best Poster in Purdue's 'Summer Internship Poster Competition'.
PERSONAL DETAILS Date of Birth: 15-05-19XX Address:Pune, Maharashtra. Languages Known: English, Telgu & Hindi.
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IT Program Manager Resume - Sample 3NISHA XXXXXXX Cell: 098XXXXXXXX E-Mail: nisxxxxx@yahoo.com PROFILE SUMMARY - A systematic, organized, hardworking and dedicated professional offering nearly 10 years of experience across BPO Technical Service Desk Management, Program Management, Project Management, Operations Management, Team Management, Client Relationship Management, Training & development.
- Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
- Proficient in management of entire IT operations with experience in Server Transformation projects, setting up networks and Image and Application Packaging deployment.
- Expertise in managing several IT projects in parallel and ensuring delivery of projects in compliance to the quality, time and cost parameters.
- Decision maker responsible for a matured approach with proven expertise to work accurately and quickly prioritize, coordinate and consolidate tasks.
- Proven abilities in accelerating growth and generating customer loyalty levels while managing process verticals with strong background in implementing process improvements and quality initiatives for desired performance levels.
- Possess the knack of functional management along with the practical experience in the analysis, development and implementation of Strategic Operational Plans and Policies to ensure organizational growth, targeting maximum profitability and output within given SLAs.
PROJECT SUMMARY Company XXXXXX Client XXXXXXXX Designation Program Manager Key Accountabilities- Direct team of 8 IT Project Managers charged with delivery of enterprise projects focusing on ensuring quality and timely completion.
- Responsible for assignment of projects based on team utilization.
- Conduct daily project reviews with Project Managers and PDL's to check issues/risks, project status updates, procurement timelines, pending invoice approvals from PM's, cost sizing timelines, publishing engineering hours and status of Change requests.
- Weekly review of Red/Yellow projects with US Account Program managers and preparing a Go to Green Plan.
- Review Bi-weekly Status reports for qualitative documentation, including milestone summary, Budget used, achievements, upcoming activities, Risks and Risk Mitigation Plans and correct usage of Project Status indicators.
- Adhere to the monthly and quarterly reporting requirements of the business.
- Track customer project closure survey reports and take actions on feedbacks provided by customer.
- Manages stakeholders and communication according to expectations.
- Create and maintain effective relationship as to insure client satisfaction.
- Mentor and encourage skill development of project team members.
- Identify areas of improvements and develop service improvement plans.
Client XXXXXX Designation Senior Project Manager Key Responsibilities- Managing multiple programs / projects across Data center migrations / movements, Site Closure / relocations, IT environment setups & infrastructure upgrades, decommissions & maintenance projects, Integration projects involving business processes, strategy and Transformation.
- Initiation, Planning, Execution, Control and Closure.
- Prepare Project Definition Document for the Customer Projects, elaborate scope statements, publish project plan, determine schedule and resource requirements.
- Manage implementations to timely and satisfactory completion, within budget and as planned.
- Manage customer expectation ensuring project goals are being met.
- Work with HP Subject Matter Experts (SME) during the execution of the project in terms of project control, progress reporting, quality assurance, financial management, risk management and escalation.
- Develop and maintain best practices for project management implementation strategy.
Client XXXXX Designation Team Leader Key Responsibilities- Spearheading efforts across leading & monitoring the performance of a team of 4 Subject Matter Experts and 28 agents engaged in providing 1st line technical support to all KPMG UK & NL employees for software, hardware and application support.
- Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members to perform in conformity with KPIs and SLAs.
- Establishing and using service level and response time objectives while planning and managing the service-level quality using the real-time management skills; making efforts to deliver agreed client facing metrics as agreed in the Service Level Agreements.
- Instrumental in handling the whole gamut of team matters pertaining to Shift Roster Management, performance management, incentive and reward policies, Team outings, Transport Management, leave and back-up plans.
- Determining training needs, identifying training gaps and conducting sessions to enhance operational efficiency of the entire team; developing strategies to enhance clients' relations and apprising them with company's value propositions.
- Looking after escalation management while monitoring conference calls with customers and resolving customer concerns/requests on a daily basis.
- Handling the whole gamut of responsibilities pertaining to holding/attending Conference calls with Clients to review process updates, upcoming/ongoing projects, monthly performance, adhoc queries etc.
Client: XXXXXXX Designation Technical Support-Service Key Responsibilities- Responsible for handling and resolving technical escalations from KPMG UK help desk.
- Accountable for process adherence at unit level for KPMG UK helpdesk while ensuring utmost customer satisfaction and team managed to achieve operational efficiency levels and OLA targets.
- Enhanced customer relationship; developed rapport with all external/internal constituents of client at all levels for maximum client retention & achievement of revenue targets.
- Liaised and coordinated with Product Specialist on client's side & handling 1st time Fix by effective training/ floor support; looked after metrics viz FTF, Hold time, Tech Knowledge in CSAT.
Client XXXXX Designation Senior Technical Support Engineer Key Responsibilities- Rendered 1st line technical support for KPMG employees involving trouble shooting for all software applications & hardware products.
- Entrusted with generating/ compiling reports for team members; also handled monthly Reports/ Analysis for all cases logged by Corporate Recovery.
- Provided training for junior team members and new recruits to take up responsibilities and inculcate strong focus on compliance of policies & regulations and internal controls.
- Handled complaints & feedback process for entire KPMG UK IT Services; created Call scripts for helpdesk, updated solutions and looked after Triage Services for chasing calls with other resolving groups.
- Discharged responsibilities as Point of Contact for various applications and back up for process specific applications.
ACHIEVEMENTS - Leadership Award 'Spark Leadership Trophy' Recognition of outstanding achievement and contribution.
- Certification of Appreciation awards in Best Practices Campaign.
- Award for being part of first six sigma green belt project in Orange India MSC.
- Excellent Achievement Award in 2003 for extraordinary leadership, team contribution and increased customer satisfaction.
EDUCATIONAL EXPERIENCE Bachelor of Engineering (Civil) XXXXXX Institute of Technology I.S.C. XXXXXXXX School ICSE XXXXXX School COMPUTER PROFICIENCY Operating System: Win 2000, Windows XP Languages: C, Basic Applications: Client Specific Applications, MS Excel, Word, PowerPoint, MS Project, MS SharePoint Trainings: PMP 35 Hours PDU PERSONAL DETAILS Date of Birth: 15-05-19XX Address: Pune, Maharashtra Languages Known: English, Telgu & Hindi.
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