HDFC Life announces AI app Spok

Q.  HDFC Life has announced an insurance email bot called SPOK. What are its capabilities?
- Published on 25 May 17

a. Reads customer queries within milliseconds
b. Responds to customer queries
c. Records customer history and buying preferences
d. Only a and b
e. All the above

ANSWER: Only a and b
 
HDFC Life announces AI app SpokHDFC Life today announced the launch of an artificial intelligence-based application that can automatically read, understand, categorise, prioritise and respond to customer emails sent to the private insurer.

SPOK, an insurance email bot, can read customer queries within milliseconds and respond to them, it said.

This automation initiative will enable the company to respond to user queries faster, more efficiently and consistently.

The deployment of SPOK will improve customer experience, while providing the support staff with the bandwidth to focus on customer satisfaction.

HDFC Life has embarked on this initiative in collaboration with Senseforth, a startup that offers a wide range of enterprise bots built on its artificial intelligence (AI) platform.

The email Bot is built on cutting-edge Artificial Intelligence and Natural Language Processing technologies.

Post your comment / Share knowledge


Enter the code shown above:

(Note: If you cannot read the numbers in the above image, reload the page to generate a new one.)