Sample CV for BPO jobs - CV formats / templates

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Sample CV for BPO jobs - CV formats / templates


Bipin haldar
Mobile: 09233234023
E-Mail: bipin-haldar@yahoo.com

Industry: BPO

PROFESSIONAL PROFILE

  • A mission focused professional with over 8 years of rich experience in Profit Centre Management, Strategic Planning, Stock Broking and Client Relationship Management.
  • A strategic planner with expertise in formulating business continuity plans, identifying & adopting emerging trends to achieve organizational objectives and profitability norms.
  • Experience in executing trades, managing all the traders, devising various trading strategies, post trade analysis, co-ordinating between the front end & back end, MIS & reporting.
  • Effectively handling various client related reports, allocation of jobs on a daily basis along with details of jobs processed from other queues as well.
  • Possess sound knowledge about prevalent economic / financial reforms in financial markets with hands on experience in managing a wide array of financial products.
  • Proficient at developing apt financial solutions for clients, providing investment advisory services ting alternatives for ensuring the maximum ROI.

CAREER CONTOUR

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Key Deliverables:

  • Supervising the preparation of various MIS reports on team performance, branch revenues & expenses for apprising the management of progress.
  • Revaluating various financial products such as equities, bonds, options, demat and futures along with accounting queries viz. ledger balance, bills and cheques dispatching.
  • Updating on new products/services offered to the subscribers like IPO and new mutual fund investments.
  • Monitoring HNI clients’ portfolio performance, conducting profitability analysis, rendering sustained advisory services for securing high ROI and increasing retention levels.
  • Analysing risk appetite of an individual for providing them apt investment solutions, ensuring that solutions provided match the risk profile; providing advisory services on cash market, derivatives and commodities

Key Accomplishments:

  • Functioned as Subject Matter Expert (SME) for Cash and Circulation tracks for one of the newspapers of the company.
  • Played a pivotal role in mentoring/Training new joiners.
  • Rendered support to the supervisor in internal and external supervisor as well as managed the team in the absence of supervisors.
  • Attending client calls along with the supervisor.
  • Designing action plan for the process.

CERTIFICATIONS

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ACADEMIC PROJECT

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IT SKILLS

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EDUCATIONAL CREDENTIALS

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PERSONAL DOSSIER

Date of Birth
Permanent Address
Present Address
Languages Known



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BPO freshers CV sample

BPO freshers CV sample



Vikrant
Mobile: +91-88********
vikrant****@msn.com

Career Objective

Highly Enthusiastic, with excellent communication skill, computer skills and analytical skills to provide excellent customer service. Focus on customer satisfaction and retention by applying

my interpersonal skills to achieve these goals.

Personality Traits

-Excellent communication skills.
-Strong analytical Skills.
-Decision making skill.
-Excellent Team Player.
-Strategic Thinker

Educational Qualification

-Completed successfully International language and vocablory course.
-B.A from “XYZ” in 20**.
-HSC from “XYZ” in20**.

Extra Curricular Activities

-Won Inter College Volly ball, and awarded as best player.
-Participated in School volleyball championship.

Hobbies

-Writing short stories and fictions.
-Reading novels.
-Music.
-Tracking.

Personal Details

Date of Birth: 27 Dec 19**.
Languages known: Hindi, English and French.
Address: XYZ.



Ishita kispotta 09-9-2012 08:04 AM

Manager BPO operations CV sample

Manager BPO operations CV sample



Sukrit Kumar
Email: s******@gmail.com
Phone: 98**********

Career Summary

-6 Years of relevant experience in BPO Operations and Management.
-Rich knowledge and passionate in achieving Service Level Agreement, Process Targets by running the process successfully.
-Excellent in analytical ability, interpersonal, organizational, communication skills and execution of plans.
-Highly proactive in terms of the processes as per the industry demands and standards.

Key areas of Expertise

-Operations Management: Executing service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation. Preparing & presenting various weekly/monthly MIS reports pertaining to process and productivity.
-Process Management: Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Time to time calibration of process methodology.
-Quality Management: Ensuring uniformity in the process understanding at the organization's end. Implementing QMS to process development in order to achieve process Excellency through Quality reviews and Quality Projects(Process improvement & Re-engineering).
-Customer Relationship: Mapping clients, identifying improvement areas & implementing measures to maximize customer satisfaction levels.
-Team Management: Managing team functions viz. manpower planning (Capacity Management & Utilization), induction, performance appraisal, training, etc. Leading & monitoring the performance of team members to ensure efficiency in process operations.

Key Responsibilities Handled

-Handled the migration of closed accounts process successfully.
-Being proactive and systematic to avoid client escalations / issues and promptly resolving and/or appropriately channelizing any escalations.
-Supporting Operations Manager in preparation for client reviews.
-Maintaining sustainable and trustworthy relations with the clients.
-Being part of management team, supported in the preparation of R&G for the process.
-Developed, reviewed and assisted to improve the performance of MIS.
-Clearly defining and communicating operational targets to direct repartees.
-Participating in the ongoing review of procedures and process changes and ensuring the same has been carried out in the day to day process.
-Consulting team members for the further development and improvement of processes and systems.
-Identify gaps in the process knowledge and take appropriate actions to fill the same.
-Participating in the selection process to ensure the right talent is selected in a timely manner. governance
-Develop groom and coach team members so that they will be able to perform better as per the business objectives.
-Facilitate transfer of talent to other teams and absorb talent from other teams.
-Clearly define and communicate KRO’s and KPI’s for direct reportees.

Achievements

-Reduced the percentage of referrals from 40% to 9%.
-Awarded “Platinum Star of the Quarter “for the period ****.
-Appreciated by top management executives and onshore team for the successful migration

Employers

-Working as a Manager Quality for ACD from Nov 2***.
-Worked as a Quality Executive for KLM from May 2*** to Oct 2***.

Education

-MIT from XYZ from 2***.
-BIT from UVZ in 2***.

Extra Curricular Activities

-Have Created a Short film with a message to the society.
-‘A’ Certificate holder in N.C.C
-Member of JRC and SHEPHERD.
-Won 3rd place at University level and participated in various cultural events.
-Won 1st place in Variety Entertainment at College.

Personal Details

-DOB: 5th June, 19XX
-Languages known: English, Hindi.
-Address: XYZ


Vidushi Sharma 08-31-2012 11:06 AM

bpo freser resume

i was completed bsc computers for that i want bpo freser resume

satyam 07-20-2012 10:47 AM

 

 
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