Sample CV For Customer Service Jobs - CV Formats / Templates

CV for Customer Service Job - Sample

Nidhi Goel
Contact No.: 09222333234
E-Mail: nidhi-goel@gmail.com
CAREER OBJECTIVE
In pursuit of challenging and enriching assignments in Customer Service Operations with an organisation.
AN OVERVIEW
  • A result-focused professional with nearly 5 years of experience in Service Operations and Client Servicing.
  • Presently associated with HSBC InvestDirect Securities (India) Ltd., Mumbai as Senior Associate (Customer Service).
  • Solutions-driven, customer centric professional with significant experience in handling all aspects of service functions.
  • Fully experienced in developing profitable and productive business relationships, coordinating with decision-makers with distinction of accomplishing multi-fold revenue increase.
AREAS OF EXPERTISE
  • Managing service operations with focus on implementing policies & procedures.
  • Handling post-sale service operations while ensuring customer satisfaction and business retention.
  • Ensuring that operations at the service points match the company’s standards.
  • Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.
  • Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
  • Identifying and networking with prospective clients generating business from existing accounts and achieving profitability and increased sales growth.
EMPLOYMENT RECITAL
------
------
Highlights
  • Involved in Non-Voice operations - customer queries and complaints handled through emails and letters.
  • Handled queries like a/c opening, account Opening status, welcome kit details, password related, brokerage structure, levies and taxes.
  • Accountable for providing services to the client for the queries raised -
    Margin & exposure, settlement cycle, inter settlement of shares, BTST and auction.
    Enquire about the various order types Limit, Market, Stop loss, after market hours order. Procedure to modify & cancel the order.
    Adherence to SLA driven timelines.
IT FORTE
  • Office 2000 and Internet Applications
  • Operating Systems: Win 2000/NT/98 and MS DOS
  • Financial Packages: Fact, Tally, Accord, Easy & Fast
EDUCATION
----------
----------
----------
Other Courses
--------
--------
--------
PERSONAL DOSSIER
Date of Birth:
Contact Address:
Languages Known:
Sample Media Planning CV - Media Planning CV Formats / Templates
Sample media planning CV [Freshers / Experienced] - The media planning sample CV outlined below can be used to create effective CV for your job application.
Sample Advertising CV - Advertising CV Formats / Templates
Sample advertising CV [Freshers / Experienced] - The advertising sample CV outlined below can be used to create effective CV for your job application.
Sample CV For PR Jobs - PR CV Formats / Templates
Sample CV for PR jobs [Freshers / Experienced] - The PR sample CV outlined below can be used to create effective CV for your job application.
Post your comment
Discussion Board
Customer service representative CV sample

Customer service representative CV sample



Hasan Khan
Contact No. +918568******
Email ID- ****@gmail.com

Executive Summary

-A customer oriented, enthusiastic and persistent professional with diversified experience in achieving customer satisfaction as well as meeting or surpassing company expectations possessing

2 years experience as Customer Service representative.
-Excellent in cultivating and retaining the healthy relation with customers.
-Experience to provide answers to inquiries of customers.
-Skilled in enhancing the level of customer satisfaction.
-Proficient in resolving the issues of customers
-Excellent ability to work in group as well as individually..

Personality Traits

-Powerful leadership skills and strong ability to manage and motivate staff.
-Unmatchable communication skills in verbal and written both.
-Effective time management, planning and organizational skills.

Computer knowledge

-Well versed in basic use of computer
-Internet savvy

Key Responsibilities handled

-Interacting with company’s customers to provide them with information to address inquiries regarding products.
-Resolving any customer complaints.
-Assisting customers in making a decision about a product to buy.
-Helping to the sales persons by generating leads.
-Performing the assign duties by the customer service director.
-Maintains the report of customer satisfaction.
-Provides training to the new employees.

Achievements

-Receive "Service Excellence Award" in 2011.
-Receive much appreciation from seniors for doing excellent job.

Employer

-Working as Customer Service representative in GHJ Pvt. Ltd. from Jan 2010- Present.

Academia

-MBA in Marketing.
-Graduation.

Personal Details

-Language Known- Hindi, English, Punjabi, Urdu, French
-Date of Birth- DD/MM/YYYY
-Address- TYEIEIDD
Prateek Bajpai 09-7-2012
Customer Service CV sample

Customer Service CV sample



Raj Kapoor
Cell #: +91 - XXXXXXXXX
E-mail: raXXXXX@gmail.com

Career Objective

To be associated with professional organization, where, while contributing to its growth, productivity and development, with the best of skills and capabilities, I get commensurate career development opportunities and job satisfaction.

Education

-Masters Degree – Master in Personnel Management (MPM) - October XXXXX - XXXXX Institute of Mgmt Sciences & Entrepreneurship (India)
-2-year program in human Resource – Personnel Management & Industrial Relations (HR-PMIR)
-Bachelor of Commerce (XXXXXX University) - October XXXXX
-XXXXXX College of Arts, Science & Commerce (India)
-5-year college program specializing in Organizational Development & Secretarial Practice

Professional Summary

-Around 10+ years of work experience in customer service, daily operations handling US & UK clients.
-Daily operations include mix n match of customer service, resource management, change management.
-Strong knowledge of BPO processes & practices, resource management process & knowledge of change management.

Work Experience

---------------
---------------
---------------

Operations Customer Service Tasks - XXXXX Ltd

-Worked along with Business Resource Managers as resource administrator (client British Telecom) to manage resource requirements on a daily basis.
-Resource allocation and resource mapping/planning.
-Tracking resource movement plan.
-Raising resource requests.
-Searching Resources within British Telecom Plc talent pool.
-External resource search as contractors after discussion with BT vendors and master vendors.
-Coordination/communication with BT Resource Specialists for resource requirements and requisition fulfillment.
-Coordinating with BT vendors and master vendors for hiring new & managing old resources.
-Managing contracts like PO requests of BT contractors.
-Sending Resource Placement forms to get the necessary details of contractors, sending contractors’ details or the contract details to the master vendors.
-Forwarding Resource Placement Forms to another BT department for processing.
-Maintaining track of all resource requests by preparing different reports.
-Maintaining project related information of the resources.
-Extending resource project assignments in the system as per project requirements.
-Coordinating with Project/Assignment Managers to discuss resource requirements and resource skills.
-Communication with Fulfillment Mangers for master vendor resource allocations over emails & calls.
-Attending BT Resource Calls daily/weekly to discuss and sort out the pending requirements.
-Creating Purchase Orders and raising purchase requests.
-Updating Contractor information on resource planning tool (for resource utilization).
-Mailing purchase order details and agency advice details to respective people in BT – invoicing for billing.
-Processing invoices.
-Maintaining Tracker of Resource Details (purchase order, purchase request, pay rate, and project assignment details of the resources).
-On boarding & off boarding activity.
-Maintaining head count details of the project.
-Reviewing & working on survey transcripts daily and sending across to CEP managers.
-Filling DNS forms.
-Maintaining IM Plan spreadsheet on a daily basis.
-Filling out IP/Action plan forms and sending across to CEP managers.
-Receiving, working on, sending out status reports on a daily basis to CEP managers.
-Maintaining group mailbox.
-Maintaining & sending All Data Spreadsheet to CEP managers.
-Daily & weekly calls with CEP managers & BT managers.

Change Management Tasks – XXXXXX Ltd

-Worked along with Change Managers as change analyst (client British Telecom) to manage change requisitions on a daily basis.
-Following routine change management procedures.
-Getting on daily/weekly calls with change managers/analysts for South America region.
-Assessing & discussing changes & requests and proposing the same on Change Advisory Board (CAB) calls.
-Developing business justification for requests, getting approvals from Change Managers.
-Filtering changes.
-Managing changes & the change process.
-Reviewing & closing requests for change (RFC).
-Management reporting (providing management information).
-Major Client : British Telecom

Skills

-Excellent communication.
-MS Word, Excel, Powerpoint.
-Acrobat Reader.
-Excellent Computer Skills.
-Sharp listening.
-Excellent Typing 75 WPM.
-Business Writing.
-Client Interface/relationship.
-Fast learner & capable of handling pressure.

Achievements

-Multiple trips to UK for business for Tech Mahindra.
-Client appreciation for successful transition of Resource Management Training & Development Program held in the United Kingdom.
-Achievements during initial stage of the process as a Good team player.
-Appreciation mails from Business Resource Manager (BT).
-Couple of appreciation certifications from Tech Mahindra (Rising Star & Employee of the month award – year 2007).

Personal Details

-Name : XXXX
-Date of Birth : XXXX
-Gender : XXXX
-Nationality : XXXX
-Marital Status : XXXXX
-Language Known : English, Hindi, Marathi, Arabic.
Customer Service CV 09-6-2012
Customer service executive CV sample

Customer service executive CV sample



Mangesh
Mobile: +91-98********
mangesh@yahoo.co.in

Career Summary

-Highly skilled and dedicated experienced professional with a strong background in sales, pricing, analyzing and management with excellent convincing skills.
-Expertise in answering phone calls, solving customer’s queries and questions.
-Experienced in developing the team structure and defining the goals.
-Responsible for making and maintain customer relationship, negotiation and analyzing the product.
-Secure best price option with quality assurance.
-Proficiency in using different operating systems and software programs.

Key Skills

-Excellent in providing customer services.
-Strong selling skill.
-Ability to convince the customer and resolving issues.
-Experienced in preparing reports and documentation.
-Excellent computer skills.

Personality Traits

-Excellent communication and analytical skills.
-Very confident and follow professionalism.
-Goal oriented and self-motivated.
-Strong persuasive skills
-Ability to handle pressurized situation and multitasking.

Work Experience

Company Name- Place
Customer Executive
March 20**-Till Date

-Interact with customers and explaining them the product details and scheme details.
-Attending the incoming calls and do follow ups for required cases.
-Coordinating with the support team.
-Ensure that all requirements are exceeded at service level.
- Provide training to the new joiners.
-Prepare lead lists for the client.
-Providing the required information to the captured customers and corporations.
-Responsible for lead generation and data profiling.
-Ensure the data cleansing.

Company Name- Place
Customer Executive
Aug 20**-Dec 20**

-Approach the clients through referrals, interested groups and occupational.
-Supporting the sales team and ensure the service objectives meet.
-Providing services like providing detail information of the products and problem solving.
-Promote the new launch products to the existing customer.
-Update the existing customer details and for new customers develop accounts in the system.
-Provide training to the new customer service representatives.
-Analyze the market and prepare survey report on customer requirements.
-Prepare weekly, monthly, quarterly sales reports.

Achievements

-Best Sales representative of the month for the highest sale in September 20**.
-Awarded with Sales Champion in the year 20**-20**.

Qualification

-B.A graduate from “XYZ” in 20**.
- HSC (Arts) from “XYZ” in 20**.

Personal Details

Date of Birth: 20 March. 19**.
Languages known: Hindi, Marathi, Guajarati and English.
Address: XYZ.
Ishita kispotta 09-4-2012
Customer service professional CV sample

Customer service professional CV sample



Sunit Kumar
Email: s******@gmail.com
Phone: 98**********

Career Summary

-5 years of experience in Client Servicing and Operations and Customer Relationship.
-Expertise in managing the necessary business relationships, organizational structures.
-Proficient in monitoring strategy formulation through market research.
-Strong creative skills with a flexible & detail oriented attitude.
-Demonstrated excellence in organizing various events

Personality Traits

-Confident and an Optimistic Attitude
-Ability to arrive at independent decisions
-Keen to learn new things

Key Responsibilities Handled

-Handling Research and maintenance of corporate cards.
-Supporting delinquency related decision-making - Reviewing the charge-volume and spending-pattern for a corporation, basis which write-offs and waivers are given to corporations.
-Working in liaison with the Sales team in Phoenix helping them in best possible manner to retain existing clients and capturing new ones by resolving their queries.
-Managed the Team (as acting Team-Leader) in key areas like reporting to the Leadership Team ,handling escalation cases;
-Evolved as a key Quality Assurance member for the Team to ensure an error-free delivery and compliance with measures advised by doing internal quality checks for the team.
-Adding guarantee defined by corporations to corporate card users and giving access to related features of the card
-Contributed as a member of the Patron’s Team in streamlining the underlying procedures and policies for migrations / transitions.
-Correcting misposted payments by searching through various databases and ensuring timely resolutions.
-Preparing the team reports related to performance measures and cascading to the team members on daily and weekly basis.
-Responsible for managing the work inventory and allocating work to people available to work on a daily basis.
-Analyzing the accounts and issuing refund checks back to the cardholders when there is an excess credit accumulated on the account.

Achievements

-Won several accolades and rewards (Quest for Quality and Ace of Pace) for being the best in quality and being within the defined SLA in completing my work.
-Won awards for Client appreciation (Moments of Magic) for my determination.
-Received Quarterly award for achieving the highest UPH (Units per Hour) in the process.

Employers

-Working as a Customer Service Executive for ACD from Nov 2***.

Trainings Attended

-Six Sigma Fast Track
-Business Communication
-Time Management
-Conflict Management

Education

-Bachelor of Arts from UVZ in 2***.

Personal Details

-DOB: 5th July, 19XX
-Languages known: English, Hindi.
-Address: XYZ
Vidushi Sharma 08-31-2012

You may like