CV for Customer Service Job - Sample
Contact No.: 09222333234
In pursuit of challenging and enriching assignments in Customer Service Operations with an organisation.
- A result-focused professional with nearly 5 years of experience in Service Operations and Client Servicing.
- Presently associated with HSBC InvestDirect Securities (India) Ltd., Mumbai as Senior Associate (Customer Service).
- Solutions-driven, customer centric professional with significant experience in handling all aspects of service functions.
- Fully experienced in developing profitable and productive business relationships, coordinating with decision-makers with distinction of accomplishing multi-fold revenue increase.
AREAS OF EXPERTISE
- Managing service operations with focus on implementing policies & procedures.
- Handling post-sale service operations while ensuring customer satisfaction and business retention.
- Ensuring that operations at the service points match the company’s standards.
- Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.
- Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
- Identifying and networking with prospective clients generating business from existing accounts and achieving profitability and increased sales growth.
- Involved in Non-Voice operations - customer queries and complaints handled through emails and letters.
- Handled queries like a/c opening, account Opening status, welcome kit details, password related, brokerage structure, levies and taxes.
- Accountable for providing services to the client for the queries raised -
Margin & exposure, settlement cycle, inter settlement of shares, BTST and auction.
Enquire about the various order types Limit, Market, Stop loss, after market hours order. Procedure to modify & cancel the order.
Adherence to SLA driven timelines.
- Office 2000 and Internet Applications
- Operating Systems: Win 2000/NT/98 and MS DOS
- Financial Packages: Fact, Tally, Accord, Easy & Fast
PERSONAL DOSSIERDate of Birth:Contact Address:Languages Known: