Sample Support CV - Sample 1

Sample Support CV - Sample

Mohit Mathur
P/1387 Gurgaon, Haryana, India.
E-mail: mohitssss@gmail.com
Cell: +091-99********
Career Objective
Seeking an opportunity in an organization for the Sr. Technical support manager and looking forward to give the organization my experience to increase their profit and provide all the dedication towards increasing their value in the market.
Career Summary
  • 1+ years of experience in working for a renowned company.
  • Responsible for providing technical support to the clients and solving their problems.
  • Responsible for managing a team of 20 people and guiding them to increase the clients.
  • Providing support on the issues regarding wireless and increasing the sales of the products.
  • Responsible to manage the report of all the clients related to work and other companies transactions with the clients.
IT Skills
  • Good knowledge of Microsoft word, excel, access and power-point.
  • Good knowledge of hardware and software concepts.
  • Knowledge of web development languages like HTML, PHP, and Java
  • Hands on operating systems like MS DOS, Windows XP, Linux
  • Use of softwares like Citrix metaframe, Lotus notes
Work Experience
Business Daily, Gurgaon, India - 12/2004 – current

Sr. IT Support engineer

Responsibilities
  • Execution of administrative tasks and duties like managing the servers, handling the logs and calling the clients to support them on their problems.
  • Gathering of information for reports by contacting the clients or the company personnel.
  • Making plans to increase the profits on the company’s products and attract more customers.
  • Providing high quality services to the customers and take their review after giving them the solution of their problems.
As a Jr. IT Support engineer from 13/2002- 2004

Responsibilities
  • Communicating with administrators, executives, and management personnel to collect data regarding the performance of all the employees working under them.
  • Managing appointments for visitors with the head of the company and making necessary travel arrangements.
Educational Details
  • B.Tech in Information Technology in 2006
  • HSC, from Molanki school in 2004
Key Skills and Strengths
  • Good business management skills.
  • Excellent strategic thinking.
  • Good creative thinking skills.
  • Effective risk taking skills.
  • Excellent customer service skills.
Personal Details
Date of Birth: 24th, April 19**
Languages Known: English, Hindi
Address: XYZ
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Technical support professional CV sample

Technical support professional CV sample



Amit Kumar
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Career Summary

Ambitious, result focused finance and technical support professional with strong record of delivering top performance with experience in operational effectiveness in insurance, banking and technical support fields; Leader in managing service delivery through effective and motivating mentoring strategies. Articulate communicator who can fluently speak the languages of both people and technology, blending business expertise with exceptional interpersonal skills while interacting effectively with client and corporate team.

Career Objective

Holding About 6 years of experience in financial domain (Insurance& Banking) and technical field, I aspire for a challenging leadership position within the Financial sectors, to contribute to the company's growth and in turn ensuring personal growth within the organization.

Core Competencies
-Sales skills and customer service
-Trouble shooting(technical) and networking
-Team management and performance management
-Quality control and analysis
-Funds control- Global payments ? Risk and Issue Management
-Strong Business communication skills
-Relationship and Team Management
-Analytical and Problem Solving Skills
-Interpersonal effectiveness & Ability to influence

Professional Experience

Team Leader : ABC group ltd. - Oct 2010 to till date

Responsibilites

-Meeting management performance standards
-Performance management
-Direct contact for clients
-Staff training
-Monitoring and advising new agents on floor
-Implementing management policies and directive


GB Global Services Pvt Ltd - Sr. Customer Service Executive - Jan 2009 to Oct 2010

Key Responsibilities

-Process payments and manage authorizations of ‘Funds Control’ process – Barclays UK
-Sending daily and weekly reports to clients on on-time payments and rejections
-Responsible for delivery of service as per business standards.
-Develop processes and ensuring quality discipline within team. Delivery management & team management.
-Achieve the key SLA’s of the program, increase productivity and revenue through innovative techniques and timely implementation of processes
-Responsible for the timely distribution of various internal and external reports
-Manage on-time implementation of the customer initiatives, which may affect the operations
-Manage queue monitoring of the team in the absence of queue monitor
-Take additional team responsibilities in the absence of team Manager.

Educational Background

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Personal Details

Date Of Birth -
Marital Status -
Languages Known -
Technical support professional CV 09-10-2012

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