2 support engineer resume samples, examples - download now!

Support Engineer Resume - Sample 1

Ajay Prakash
Mobile: +9199XXXXXXXX
E-Mail: ajayXXXXXXXX@hotmail.com
OBJECTIVE
To be a part of an organization of Hi-tech environment that will help me realize the numerous applications of theoretical knowledge and to be able to provide best to the organization.
STRENGTHS
  • Sincere and hard working.
  • Ability to deliver excellent result under odd conditions.
  • Quick learner and flexible to adopt challenging environment.
  • Ability to work with minimum/no supervision once trained.
EDUCATIONAL QUALIFICATION
  • Pursuing Master of Computer Application (MCA), xxxxxxxxxxx University
  • Bachelor in Computer Application (BCA), Indira Gandhi National Open University, New Delhi
  • 12th from xxxxxxxx Public School, New Delhi (C.B.S.E. Board)
  • 10th from xxxxxxxxx Public School, New Delhi (C.B.S.E. Board)
COURSES / CERTIFICATION
  • Professional Diploma in Web Designing & Software Engineering from X-Tec, New Delhi
    Duration - 1 Year
  • .NET Programming from XXXXX Software Institute, New Delhi
    Duration - 8 months
  • Certification in C++ and VB.Net from XXX Computer Education, New Delhi
    Duration - 4 months
WORK EXPERIENCE
XXXXXX Group
  • The `XXXXX Group of Companies' is in the field of export and retail of high fashion Indian ethnic & bridal wear.
  • XXXXX Group (M/s XXXXX Garments Pvt. Ltd.) functioning in Delhi (Karol Bagh & South Extn.) and Phagwara and in International market through its associate exclusive stores under the brand 'XXXXXXXX' in XXXXXX.
  • The group has its own tie-up of wholesale & distribution of its product in countries like U.S.A., U.K., CANADA, SOUTH AFRICA & U.A.E.
Duration: September 2008 - Till Date
Working as EDP Assistant for XXXXX Garments Pvt. Ltd., New Delhi.
Responsibilities:
  • Installing operating systems and configuring the peripherals, components and drivers.
  • Responsible for installing, maintaining and supporting computer communication network (LAN & WAN).
  • To ensure the smooth operation of communication networks in order to provide maximum performance and availability for their users.
  • Diagnosing Hardware problems and installation of various printers.
  • Technical Support to the users.
  • Managing the Retail ERP Software WizApp3S (Visual FoxPro Based).
  • Managing the Real Estate Software PINGA (ASP.NET Based).
  • Managing users using Thin Clients.
XXXXXX Dairy Fruits & Vegetables Unit
Duration: March 2008- June 2008
Worked as Computer Assistant, XXXXXX, New Delhi.
Responsibilities:
  • Data feeding related to the Fruits & Vegetables in the Software SAP.
  • Preparation of reports in MS-Word and MS-Excel.
  • Technical Support to the users.
XXXXX TECH Ltd.
Duration: May 2005- Feb 2008
Worked as IT Assistant for XXXX TECH Ltd., New Delhi.
Responsibilities:
  • The job includes preparation and maintenance of school staff's monthly salary, maintenance of admission procedure and preparation of school term and final results on a centralized system of Directorate of Education. The centralized system is a web based application maintained by Directorate of Education.
  • Preparation of various official reports and documents in MS-Word, MS-Excel.
  • Installing operating system and configuring all the peripherals, components and drivers.
XXXXX Ads Ltd.
Duration: July 2004 - Oct 2004.
Responsibilities:
  • Preparation of Advertisements for Hindustan Times on online system maintained by Hindustan Times.
  • Interaction with customers for booking the Ads.
TECHNICAL SKILLS
  • MS-Office
  • HTML
  • Java-scripting
  • C++
  • Visual Basic 6.0
  • VB.NET
  • ASP.NET
  • SQL Server
PERSONAL DETAILS
Date of Birth:
Languages:

Support Engineer Resume - Sample 2

Anil XXXXXX
Contact: 88xxxxxxx
E-Mail: anilxxxxx@gmail.com
OBJECTIVE
Seeking a challenging position as Customer Support Engineer (Telecom) to provide support to customer and field Engineer, optimized solutions, where my diverse experience and knowledge can be utilized most effectively.
SUMMARY
  • A result oriented professional with experience in Telecom as customer engineer.
  • A proactive learner with a flair for adopting emerging trends & addressing industry requirements to achieve organizational objectives & profitability norms.
  • Highly motivated, positive and goal-oriented professional.
  • Looking forward to be associated with a progressive organization through a responsible position where my ability and experience will have valuable application.
  • An effective communicator with excellent relationship building & interpersonal skills, strong analytical, problem solving & organizational abilities.
  • Skilled Customer Engineer with 2+ years of extensive experience in the Telecom Field using Telecom Tools & Technologies.
  • Good understanding of Networking and TCP/IP Protocol stack with good knowledge of networking protocols.
  • Working experience on AASTRA and Ericsson EPBX.
  • Hands on experience on Linux (suse and redhat).
  • Experience with ftp, ssh, telent, Ammyy admin, TeamViewer, winscp, putty.
QUALIFICATION
  • Diploma in Electronics and telecommunication from XXXXXX
  • 10th from XXXXX Board.
TECHNICAL SKILLS
Operating Systems: Linux suse / Red Hat, Microsoft Windows 2000 / 2003 / NT / XP / Vista / 07
Programming Languages: Basic of C
Tools & Technologies: ISDN, PSTN, Topology, TCP, IP,SIP.
WORK EXPERIENCE
Organization: XXXXXXXXX
Team Size: 12
Role: Support Engineer

Products handled:
  • AASTRA and Ericsson MX-ONE Server.
  • AASTRA and Ericsson MX-TSW model epbx.(50000 ports)
  • Ericsson md110 model epbx (32000 ports)
  • Ericsson and AASTRA bp 250 model epbx (300 ports)
  • Ericsson DNA PC base operator.
  • AASTRA CMG Server.
  • AASTRA and Ericsson one box voice messaging system.
  • Cube call billing software.
  • Cube voice mail software
Job Profile:
  • Providing the Telephony support and Remote support to field Engineer for the Critical calls.
  • Handling all major and corporate customers.
  • Critical service calls support for above products.
  • Increasing overall customers satisfaction and collection of satisfaction letters.
  • Coordinating and handling the team for all activities.
  • Conducting Training Programs for all Engineer and office staff.
  • Office administration and maintenance.
  • Updating head office regarding all updates and achievements.
  • New product testing.
  • Provide the major installation supports.
  • Provide support to local store for testing.
  • Handle QC (quality checking).
ACHIEVEMENTS
  • Got Award for best up gradation of HCL Technologies from HCL.
HOBBIES
  • Playing Cricket
  • Drawing
  • Listening music
PERSONAL DETAILS
Date of Birth:
Languages known:
Address:
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Support Engineer Resume

Name:
E-mail:
Phone:

CAREER OBJECTIVE:-

To learn new technology, expertise the field, perform to best of customer satisfaction and Contribute to growth employer & self. Willing to work as a key player in challenging and creative environment.

TECHNICAL SKILLS:-

- Server OS: Windows-2000/2003 Server.
- Desktop OS: Windows-95/98/2000/XP, Windows Vista, & Windows 7
- Email Clients: Microsoft Outlook 98/2000/2007/2010, MS Outlook Express, Thunderbird
- Networking: Fundamentals of TCP/IP, Dial up links, LAN/WAN, DNS, DHCP, VPN
- Hardware: Configuring Print Servers, DHCP servers, setting up
- Fault Tolerance: RAID0, RAID1, RAID5, Clustering.

OTHER QUALIFICATION:-

- 6 Month Computer Hardware & Networking course from Bi-Tech Computers.
- Basic Knowledge of HTML, Ms Office.


Responsibilities Handled:

- Implementing checklist during each and every call.
- Handling escalation independently and ensuring that such incidents should not happen in future
- Periodic preventive maintenance audits for desktops and keeps record of the same and send it to EUS Tower Leads on monthly basis.
- Managing the Symantec Endpoint Antivirus Support for Lease Line to all User PCs.
- Managing the User PCs in Domain or not, & providing the rights & permissions on server, Enforce security policies and keep environment up to the company standard.
- Installing the Windows Software’s, Network Printers, Scanners, & all eureka Forbes standard software’s etc.
- Maintaining the Printers, Desktop, Laptop, Scanner etc. for the user will not suffering any problem with that Hardware’s.
- Installation, Integration, Configuration, and proper support of Active Directories based on Windows Server 2003 R2.
- Installation, Configuration and Troubleshooting of Domain Controller.
- Configuration and troubleshooting of DNS and DHCP server.
- Backup of Active directory through NTBackup, Windows server backup.
- Installed software, patching, upgrading and maintenance of operating system.
- Support and maintain end user requirements, including troubleshooting, account maintenance and training.
- Implementing backup and restore strategy.
- Working based on tickets and Creating change request using Change Management tool (Co-Desk tool)
- Managing Backup of all the servers using Windows 2003 NTBACKUP
- Working on Tickets as per SLA basis to meet customer requirements
- Supporting all Vendor Engineers across India for L2 Desktop calls.

Projects Handled:

Active Directory Implementation Support Engineer.
- Supporting Field Engineer while Adding PC into joining Domain remotely or across PAN India
- Update Project status to the Project Manager & project lead on weekly basis, Make Project report.

Deployment of Windows Patch Management server (WSUS).
- Supporting Field Engineer to deploy the windows patch through the Script which was given by Project leader
- Made technical documentation and Project report and submitted to Project Manager & Project leader.

Mithi Mailing Collaboration Software Migration
- Made migration plan, Installation of Mailing solution, support related migration, project driving across PAN India.

EMPLOYERS:
- Working as Sr. Support Engineer with ABC Ltd. since Dec- 20XX
- Worked as Support Engineer with XYZ Ltd. from June 20XX – Oct 20XX

EDUCATION QUALIFICATION:-

- MCA - XXX University - 20XX
- MCITP - XXX Institute - 20XX

PERSONAL DETAILS:-
Date Of Birth:
Languages Known:
Address:
Support Engineer Resume 12-24-2012
Support engineer resume
Aayush Jain
Email ID- ****@gmail.com Contact No.+91-*******

Career Objective-
I wish to utilize the best of my talent in an intelligent manner to further strengthen my knowledge for
achieving heights in my Career.

Career Summary-
- I have 7+ years of experience as an Oracle DBA .
- Currently working with ACV for offshore location.

Key Responsibilities Handled-
- Providing 24x 7 Supports and on Call support to end users using remote access
- Database and schema refreshes through different methods
- Cloning of database on same servers as well as on other server with both user managed and through DB clone Rman process.
- Creation of standby database, recovery of Standby database.
- Maintaining space on Standby database.
- Creation and Maintenance of Databases on Solaris, Aix, Linux, Windows Environment.
- Creation of Schema\'s, Roles and DB links.
- Writing scripts for automated backup, planning and monitoring regular Backups.
- Migration from windows server to Solaris, Linux and Aix Server.
- Handling Production and Test database (700 to 900 Database) Size 300 to 750 GB (Solaris, AIX, Linux, Windows).
- Monitoring user access to the database.
- Monitoring and optimizing the performance of the Database.
- Planning and scheduling backups.
- Creation of table space ,Maintenance of table space, adding data file in a table space
- Working exposure on RMAN utility, backup of database, restoration of database through RMAN utility.
- Creation of Views, Synonyms, constraints, Index.
- Creation of Tables, Views and Materialized Views.
- Scheduling Job through Crontab and windows Scheduler.
- Trouble Shooting during Purging Activity and Disaster recovery situations.
- Working Experience on Oracle Enterprise Manager (OEM)
- CPU Security Patch Installation on oracle database on Solaris, AIX, Linux, Windows Environment.
- Up gradation of database from 9i to 10g to 11g.
- Migration of database"s from Solaris to Linux envitonment.
- Rac Environment.
- Troubleshooting Day to Day Activities.

Academia-
- Master of Computer Application XCv University.
- Bachelor of Computer Application from SDF University.
- 12TH from C.B.S.E.
- 10TH from C.B.S.E.

Employer-
- working as Sr. Oracle DBA in CVB from May 2006 - Till Date
- Worked as Oracle DBA in MVB from Mar 2005 - May 2006.

Personal Details-
Date of Birth : MM/DD/YYYY
Sex : Male
Martial Status : Married
Passport : Valid
Support engineer resume 12-21-2012

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