Tech Support Resume Samples, Examples - Download Now!

Tech Support Resume Sample

DINESH KUMAR
Phone: (Mob) +92XXXXXXXX, 84XXXXXXXX
Email Id: dineXXXXXXX123@yahoo.com
CAREER OBJECTIVE
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.
PROFESSIONAL EXPERIENCE
One and Half Year experience as a Desktop Support Engineer in XXXXX Software Pvt. Ltd. from April 2010 to December 2011

Responsibilities:
  • Proficient in handling escalated calls and providing level 1 Technical Support to end-users.
  • Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
  • Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 95/98, 2000, 2003, Server, XP.
6 Month experience as a Desktop Support Engineer in XXXXXX Pvt. Ltd. on the payroll of XXXXXX Solutions Ltd. (1st January 2012 to Till Date)

Responsibilities:
  • Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.
  • Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
  • Installation of Data card Like VPN Data Card, Tata photon+ and Reliance Netconnect etc.
  • Maintaince of computer hardware systems and system assembly.
  • Maintain the assets of pc's and laptops.
  • Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.
  • Manage all the inventory of PCs.
  • Configuring & Managing DNS, DHCP & Active Directory.
  • Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.
  • Managing & Monitoring Network & Coordinate with Vendor.
  • Provided the Remote support & Net meting support using following software Team Viewer, VNC Server, Ammyy Remote Software, Remote Desktop.
  • Monitoring & insuring a recommended temperature for Server Storage Room.
  • Installation of Antivirus, Patches & Updates from Backend side & frontend both.
  • Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 2000, 2003, 2008, Linux, Ubuntu, Windows XP & Windows 7.
EDUCATIONAL QUALIFICATIONS
  • Bachelor of Art B.A. from XXXXXX University in 2005 - 2009.
  • 12th Pass from CBSE Board in 2004.
  • 10th Pass from CBSE Board In 2002.
PROFESSIONAL QUALIFICATION
  • MCP Certified.
  • Completed MCSE (Microsoft Certified System Engineer) from IANT.
  • Pursuing CCNA FROM IANT.
TECHNICAL SKILLS
Operating System: Window XP, Vista, Win 7, Linux Ubuntu, MS DOS, 2000, 2003 & 2008 R2.
Hardware Skills: PC assembling, Formatting, Partition, drivers Installation, windows 98, 2000 professional, Xp professional.
Window 2003 Administration: Installation Windows 2003 Server, Active Directory Installation, Implementing DNS Server, creating Windows 2003 domain.
Networking Services: DHCP, creating domain control.
Others: Assembling & Troubleshooting of PC's, Windows Update & antivir, Installation & Troubleshooting of operating system's (Win XP & Win 2003server), Configuring MS Outlook and its troubleshooting, Configuration & management of DNS, DHCP & Active Directory Installation.
PERSONAL DETAILS
Date of Birth:
Languages known:
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Desktop Support Engineer
Desktop Support Engineer Resume
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Tech Support Sample Resume
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OBJECTIVE

To pursue a highly challenging career in the field of IT where I can apply my knowledge and experience, acquire new skills with a team of professionals and provide value addition work to the organization.

Total Experience : 6 Years

TECHNICAL QUALIFICATIONS

- Three Year Diploma in Electronics & Communication Eng.
- National Trade Certificate in Electronics Mechanics

CERTIFICATIONS

- Microsoft Certified System Specialist (MCTS).
- SCCM Training Completed.
- Cisco Certified Network Associate (CCNA)- Course completed
- Novel Certified N+

COMPUTER SKILLS

- Operating systems : Windows 98, 2000, XP, Vista Ent., Windows 7 Ent.& Windows Server 2003/2008.
- Office suites : Microsoft office 2000, Office XP, Office 2003 and Office 2007& Office 2010
- Mail clients : MS Outlook
- Desktops : IBM, Lenovo, Dell, HP, Acer.
- Laptops : IBM, Lenovo, Dell, HP, Acer, Toshiba
PROFESSIONAL EXPERIENCE DETAILS.

Presently working as a Senior Technical Support Engineer (SCCM & EUS) at XXX Ltd since October 2008 till date.

Job Profile : Technical Support Engineer (SCCM administration and workstation Management (L3)).

- SCCM 2007 administration and co-ordination for South India (4 States and 5 Circle with 3000+ systems).
- EUS Central Technical Support (L3) team Member-Vodafone Essar Cellular Ltd.
- Troubleshooting SCCM client issues in workstations and laptops.
- Management of KMS (Microsoft Volume Activation System) in Vodafone Essar Cellular Ltd.
- Remote Administration on the servers with Remote Desktop Connection.

Senior F.M.S Engineer at ABC Computers Ltd from March 20XX to September20XX.
Job Profile: Resident Engineer Customer Support

- Team Lead for Kerala region and managing the overall IT activities of the Regional Head Office and IT Co-ordination of all branches across Kerala.
- Maintaining Windows 2003 Server.
- Configuring Microsoft Exchange Server client (mail).
- Maintain Daily activities, which include Backup process of 2003 servers, sending checklist and other reports to Corporate Office IT dept.
- Installation and Maintenance of Network Printers and Scanner.
- Maintaining of IBM & HP Desktops, Laptops and Servers

ACHIEVEMENTS
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EDUCATIONAL QUALIFICATIONS
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PERSONAL INFORMATION

Date Of Birth:
Languages Known:
Address:
Tech Support Sample Resume 12-24-2012

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