Technology Project Manager Resume - Sample
Rahul XXXXXXX
Contact No: 9xxxxxx
Email ID: rbxxxxxx@gmail.com
Professional Summary
- Sr. Banking Consultant / IT Project Manager with 8.8 years of overall IT experience with leading IT / Software Services Providers with 5 years of work experience at on-site locations within US for clients in Banking & Payments Domain.
- Experience in IT Solutions for Business Domains including.
- Retail e-Banking / Deposit Products.
- Prepaid Payment Instruments.
- Loyalty / Relationship Marketing for Consumer Credit Products.
- Management Information System & Analytics / Reporting (MIS, DW/BI)
Skills Set
IT Project Management- Project Scope Definition
- Effort Estimation & Forecasting
- Resource Planning, Budgeting and Financial Tracking
- Project Schedule Planning / WBS setup
- Status Tracking and Leadership Reporting
- Issues / Risk Management
- ScopeChange Control
- Implementation & Warranty Support Management
Product Design & Strategic Planning- Market Research & Competitor Analysis
- Product Blueprint Design
- IT Vendor Evaluation / Fitment Analysis
- Product Roadmap Planning
- Marketing & Distribution Channel Setup
Customer Experience Design- Customer Interfacing Online and Offline Channel Content / Interaction Touch-point Design
- Customer Communications & Loyalty Marketing Promotions
Business Process Design & Optimization- Servicing & Functional Back Office Process Design
- Risk, Fraud & Compliance Rules Design
- Business Process Mapping / Documentation & Optimization
IT Solution Analysis- End to End Project Requirements Management (Requirements Elicitation, Analysis, Documentation & Communication)
- Technology Solution Architecture
- Design Review, Solution Gap Analysis
Software Quality Assessment & Implementation Validation- Overall Test Strategy Definition
- Risk based Testing Planning.
- End User (UAT) & Market Product (MPT) Testing.
- Defect Tracking.
Technologies
- Base SAS for IBM z/OS (Business Intelligence Software)
- DB2 UDB, SQL, JCL & COBOL for IBM z/OS
- Micro Strategy Reporting Suite
- Windows SharePoint Server (WSS)
- CA Clarity Project Portfolio Management (Project Management Suite)
- Microsoft Office Suite (Including MS Visio & MS Project)
Professional Experience & Projects Details
Company: XXXXXX
Client: XXXXXX
Project: Migration of US Market based Retail e-Banking Platform
Duration: Nov’11 – Till Date
Location: Salt Lake City, USA
Platform: FIS (Fidelity) Core Banking Solutions – FIS Profile
Technologies Used: DB2 UDB, Micro Strategy Reporting Suite (MSTR), CA Clarity Project Portfolio Management Tool, Windows SharePoint Server, MS Office (including Project & Visio)
Role: Business Project Manager
Responsibilities- Support end to end Migration of the e-Banking platform from Metavante IBS to FIS Profile. Includes migration of Savings Accounts & Certificates of Deposits in excess of $14BN.
- Define Business Pr.ocedures for the Customer Servicing & Back Office Operations Teams to support the Migration and Steady State / Point of Arrival Activities.
- Establish Business Intelligence (BI) capabilities to meet MIS, Analytical & Reporting requirements of the Risk, Fraud / AML, Compliance and Marketing Business Units.
- Implement a robust automated Fraud Event and Operational Case Management -Solution with comprehensive User Access / Security Controls.
Company: XXXXXX
Client: XXXXXX
Project: XXXXXXX
Duration: XXXXX – XXXXXX
Technologies Used: CA Clarity Project Portfolio Management Tool, Micro Strategy Reporting Suite (MSTR), MS Office (including Project & Visio)
Role: Business Project Manager
Responsibilities- Manage end to end activities for the launch of India Gift Card.
- Define the Product Blueprint, Product Roadmap, Placement Strategy & Key.
- Capabilities for Online & POS (Point of Sale) Usage.
- Establish Marketing, Sales & Servicing Channels including ‘Direct to Business’ (B2B -Concierge Telesales & Support) and ‘Direct to Customer’ (B2C Web & Retail – Future Group India).
- Create MIS / Compliance Reports for Business Leadership & Reserve Bank of India (RBI).
Key Achievements- Record ‘Time to Market’ (4 months from ‘Concept’ to ‘Launch’) for a new product in an unchartered market (India). This usually requires 6 to 8 months for implementation in established markets (US / Europe)
Company: XXXXXX
Client: XXXXXX
Project: XXXXX
Technologies Used: CA Clarity Project Portfolio Management Tool, Windows SharePoint Server, MS Office (including Project & Visio)
Role: Project Manager (Technologies PMO)
Responsibilities- Support PMO activities for end to end implementation of the e-Banking platform for Retail HYSA (High Yield Saving) & CD (Certificate of Deposit) Accounts designed to support $20BN in Deposits.
- Track Program Management Office level budget for all cross functional Technologies Teams ($14MM annually at portfolio level).
- Liaison with the AMEX FSB Business Partners, AET & 3rd Party Technology Vendors to translate the Business Needs to Functional, Non-Functional & Operational Requirements & Process Maps.
- Conduct research working with focus groups to identify key product features and define usability guidelines for the online platform usage.
Key Achievements- Implemented a fully functional e-Banking Platform within 6 months of the approval of Bank Holding Company (BHC) Charter for American Express Company in wake of the 2008 Recession in US Market.
Company: XXXXXXX
Client: XXXXXXX
Project: XXXXXX
Technologies Used: UNICA Campaign Management Tool, SAS v8.2, DB2 UDB, MS Office (including Project & Visio)
Role: Business & Systems Analyst
Responsibilities- Implement Technology Solutions to support Marketing, Campaign Management, Customer Data Processing (ETL) & Segmentation.
- Revise Customer Scoring Models by integrating enhanced & enriched data feeds to improve the Response Rates for the Marketing Stimulus.
- Perform Impact Analysis of IT Application / Infrastructure Uplift efforts and provide optimum solution options to allow for Cost Effective & Policy Compliant Upgrades to supporting Platforms.
Key Achievements- Rebuilt the MS Excel based Marketing Simulation & Planning Tool in web based technologies to centralize the Campaign Management Activities reducing time to market of promotions by 2 – 3 weeks.
Company: XXXXXXX
Client: XXXXXXXX
Project: Implement MIS (Management Information System) Solution for Global Technology Resource Consumption at American Express
Technologies Used: BASE SAS for z/OS, JCL & COBOL, MS Office (including MS Visio)
Role: Software Developer
Responsibilities- Develop and implement MIS Solution using BASE SAS 8.2 on IBM z/OS for Technology Resource Consumption at American Express spanning multiple Geographies and Business Units globally.
- Code Development & Deployment as prescribed under SDLC Method-1 Methodology.
- Effort including Detailed Design, Testing (Component, Integration & Acceptance Support), Installation & Warranty Support.
Key Achievements- Reduced turn-around time for monthly reporting from D+12 to D+3 (savings of 9 days in Report availability) by optimizing BASE SAS code using procedures.
- Automated Manual Reporting Processes to ‘Canned’ Batch Reports resulting in significant reduction in manual effort / errors and time to market.
Company: XXXXXX
Project: XXXXXX
Role: Graduate Trainee Engineer
Platform: Motorola CDMA Communication Solutions, Linux
Responsibilities- Monitoring and trouble-shooting of new CDMA Base Transmission Station (BTS) installations
- Ensuring 24*7 availability of the CDMA network for wireless operations
Key Strengths
- Proven experience in field of IT Project Management with successful launch of multiple projects in the Banking and Payments Business Domain.
- In depth knowledge of IT Project Management (Lifecycles, Processes & Methodologies) & experience in managing multiple cross-functional projects concurrently at program level.
- Keen Analytic Vision & Ability to identify areas for Optimization, Enhancements & Improvements, Decommissioning Opportunities to provide valuable consultative support to Clients on IT Development, Transformation & Migration Projects.
- Strong focus on Client Relationship, Customer Satisfaction & Delivered Value.
Academic Background
- Bachelor of Engineering (Electronics) First Class; University of XXXXXXX
Personal Details
Date of Birth:Languages known:Address:
