Customer Support Manager CV Sample - CV formats / templates
An effective CV of a customer support manager should highlight following qualities:
- Leadership skills
- Good at planning
- Effective communication skills
- Customer satisfaction oriented
- Good at problem solving
- Strong analytical skills
- Patient
- Tolerant
- Excellent product knowledge
Refer to following Sample CVs :
Sample Support CV
Discussion
- RE: Customer Support Manager CV Sample - CV formats / templates -Vidushi Sharma (08/31/12)
Customer relationship manager CV sample
Ajay Bhargava
Email: s******@gmail.com
Phone: 98**********
Career Summary
-6 Years of relevant experience in Customer Relationship Management.
-Rich knowledge and passionate in achieving Service Level Agreement, Process Targets by running the process successfully.
-Excellent in analytical ability, interpersonal, organizational, communication skills and execution of plans.
-Highly proactive in terms of the processes as per the industry demands and standards.
Personality Traits
-Drive to succeed and excel
-Innovation in thought and solutions
-Team management and mentoring
-Individual Contributor
Key Responsibilities Handled
-Developed a consumer-focussed marketing communication plan for new launches & building brand via sustained visibility using ATL/BTL mediums
-Understanding consumer behaviour by executing usage & attitude study to provide continuous improvement in the services & offerings
-Tie-up with various companies for partnerships & promotions across verticals like Banking, Travel, Entertainment & Media for increasing yields like ITC WelcomHeritage Hotels, Casino Royale, HDFC Bank to name a few
-Identify new channels of distribution in the existing line of business (booking using mobile via ngpay.com)
-Building and implementing plans to increase load factor through various initiatives like Boarding Pass Program, early discount coupons, fare promo, special seasonal/festive promo etc
-Re-structured the Loyalty Club of VIP contractors with new outlook & offerings, exhaustive hard & soft benefits resulting in increase in sales by around 10% month on month
-Result driven direct marketing campaigns & conducted various relationship management programmes with Architects, Contractors & Dealers
-Formulated new product development strategy and strong communication plan which generated around 2% sales from NPD
Achievements
-Awarded “Star of the Quarter “for the period ****.
-Appreciated by top management executives and onshore team for the successful migration
Employers
-Working as a Manager Relations for ACD from Nov 2***.
-Worked as a Customer Executive for KLM from May 2*** to Oct 2***.
Education
-MIT from XYZ from 2***.
-BIT from UVZ in 2***.
Trainings Attended
-Attended various workshops on enhancing customer service and experience
-Outbound programs on enhancing Team building
-Green Belt Training and Lean methodology
-CSMM Workshops on Customer satisfaction programs
Extra Curricular Activities
-Won 3rd place at University level and participated in various cultural events.
-Won 1st place in Variety Entertainment at College.
Personal Details
-DOB: 5th June, 19XX
-Languages known: English, Hindi.
-Address: XYZ
- RE: Customer Support Manager CV Sample - CV formats / templates -Rajvardhan Rane (08/23/12)
Customer support manager CV sample
JKL
Telephone: +91 9954******
Email: JK***@yahoo.com
Career summary
-Customer Support Manager with 4 years of experience in call centre
-Experienced in negotiation contracts.
-knowledge of conducting training programs related to customer service skills
-Motivated and hardworking in resolving customer problems. Established higher standards by designing employee performance score cards for high-level customer service.
-Played a key role in the implementation and training of new CRM software system
Skills Sets
-Customer Service,
-Decision Making and Managing Processes,
-Responsible and accountable
-Strong analytical skills and good listening skills
-Patience and problem solving attitude
-Excellent interpersonal skills
Key Responsibilities handled
-Designed new employee motivational program which decreased employee turnover.
-Training resource for new employees to quickly develop their knowledge base and customer service skills.
-Maintaining contact with customers and analyzing information and applications.
-Re-designing processes and analyzing results & implementing changes accordingly
-Providing help desk resources and technical advice, resolving problems, giving advice, detecting and diagnosing problems of customers
-Maintaining customer satisfaction by providing problem-solving resources
Employer
-CDE solutions from 20** to 20**
Achievements
-Won "Support Excellence Award" for instrumental role in driving customer support department.
-Increased Resolution of customer issues to preserve customer loyalty while complying with company policies with 1*% growth
-Promoted directly to Customer Service Coordinator position (skipping over Customer Service Supervisor position) after a year of joining
-Developed reputation in the company for excellent customer service support
Education qualification
-PGDBM in HR from E% from SG university
-BBA from FG university with S%
Personal Details
-Date of Birth : 07.12.19XX
-Languages Know : English, Hindi, and Marathi.
-Address : A4, Ocean Drive, Mumbai
