Customer relationship management resume samples and formats

Customer relationship management resume samples and formats



Name:
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Goal-driven performer in BUSINESS DEVELOPMENT, CLIENT HANDLING & SERVICING who has executed organizational assessment and capacity-building plans to achieve improved performance benchmarks while collaborating with cross-functional staff teams, senior managers, board members, representatives, and consultants

To work in a challenging position for an esteemed organization that provides the best opportunities to utilize my talent and leadership skills for professional and personal development. Motivated achiever who is recognized for combining program excellence, integrity, and innovation with best practices and disciplined attention to achieving immediate and long-term goals and objectives.

1) Awarded as the BEST PERFORMER in ABC for getting highest sale in the year of 2010.
2) Continuously proved as a BEST PERFORMER in Client handling, Client servicing and got appreciation from higher management.
3) Got 3 promotional hikes within the span of one and half year with the organization.

Company
Position - Customer Relationship Manager/ Business Development Manager
Duration

Job Profile

-Handling all the students enquiry.
-Collecting the daily sales reports from all the centers.
-Analyzing the report and providing suggestion to the centers.
-Supporting all the centers in providing manpower and resolving all service related issues.
-Responsible for maintaining relationship between company and the Franchise.
-Looking after the promotional activities of company.
-Looking after the collection of royalty amount from franchisees
-Handling all New Franchise enquiries
-Maintaining stock management.

Company
Position
Duration

Job Profile

-Heading the Customer Relationship Management Team in resolving all the service related issues (Team size 22).
-Provide Training to the CRM department.
-Making strategies for efficient functioning of the CRM team & increasing their productivity.
-Involved in the PR activities for the organization.
-Building and Managing Personal Relationship with different Clients.
-Responsible for maintaining relationship between company and the telecom operators.
-Involved in recruitment process for CRM dept.
-Involved in employee engagement and productivity enhancement initiatives.
-Vendor management
-Handling SMS Advertising / SMS Campaigning / E-Mail Campaigning


Company
Position
Duration

Job Profile

-Gather and manage the client's day to day campaign requirements.
-Estimate effort and negotiate the timelines with client and other teams.
-Work with different teams such as graphic designers, technical services (Customization & network center, research) to deliver the service by using the product, service process and client specific knowledge within the defined timelines.
-Provide solutions for problems by identifying, evaluating and implementing alternatives in a professional manner.
-Exceed client expectations by quality service and should help to increase our business with client.

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    Discussion

  • RE: Customer relationship management resume samples and formats -Yash kumar (03/18/15)
  • Sales and Marketing Excutive
  • RE: Customer relationship management resume samples and formats -Yash kumar (03/18/15)
  • Sales and Marketing Excutive