Customer service agent CV sample - CV formats / templates

An effective CV of a customer service agent should highlight following qualities:

1. Knowledge about your work
2. Honesty and empathy with customers
3. Good client facing and communication skills
4. Genuine interest in customer satisfaction
5. Confidence

Refer to following Sample CVs :

Sample Agent CV
Sample investment banking CV
Sample insurance CV
Sample CV for BPO jobs
Sample CV for KPO jobs
Sample CV for customer service jobs
Sample CV for operations jobs
Sample CV for HR
Sample CV for recruitment officer
Sample CV for admistration officer
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  • RE: Customer service agent CV sample - CV formats / templates -PRATEEK BAJPAI (09/04/12)
  • Service Agent CV sample



    Ram Kapoor
    Contact No. +918568******
    Email ID- ****@gmail.com

    Career Summary

    -A dynamic and friendly professional with 3 years experience as a service advisor in the banking and financial industry and am passionate about providing outstanding

    customer service.
    -Excellent knowledge to cultivate and retain the healthy relation with customers.
    -Experience in solving customer’s banking issues by providing information and advice about their options.
    -Skilled in promoting new policies and procedures.
    -Ability to work in group as well as individually.

    Personality Traits

    -Confident and have genuine interest in customer satisfaction.
    -Excellent communication skills in verbal and written both.
    -Good client facing and knowledge about your work.
    -Strong interpersonal skills.

    Computer knowledge

    -Well versed in basic use of computer.
    -Internet savvy

    Key Responsibilities handled

    -Providing information about the services provided by the bank.
    -Develops and establishes strong relationship with the customers.
    -Troubleshoots services to best fit their needs and expectations.
    -Attending phone calls and giving the proper information about their enquiry.
    -Maintains the report of customer satisfaction.
    -Provides training to the new employees.

    Achievements

    -Receive ‘Best Service Agent’ award in 2011.
    -Recognized for excellent services for just satisfying each client every day.

    Employer

    -Working as Customer service agent in GHJ Bank Pvt. Ltd. from Jan 2009- Present.

    Academia

    -MBA in Marketing.
    -Graduation.

    Personal Details

    -Language Known- Hindi, English, Punjabi, Urdu, French
    -Date of Birth- DD/MM/YYYY
    -Address- TYEIEIDD