Customer Service Representative career objective and career summary

Customer Service Representative career objective and career summary


Career Objective:

To provide my best potential and expertise in attaining a greater customer satisfaction index, thereby increasing the reputation of the organization. To endeavour my zeal and enthusiasm, along with my attractive personality and interactive skills in attracting potential customers for the monetary growth and development of the organization.

Career Summary:

- B.Com graduate with specialization in interactive and communicative skills. Possess 2 years working experience in BPO industry.
- Trained for US and UK accents for the voice process.
- Good communication skills and charm to encourage potential customers to give a try for the services and benefits.
- Experience of working in both ‘voice’ and ‘backend’ profiles in BPO industry.
- Experience in sales and customer support teams.
- Ability to manage team in the absence of the team leader.
- Certified as “Team Coach Production” by my previous employer.
- Ability to assist co-workers in their customer support while on production.
- Fast grasping ability with a soft-spoken skill in order to maintain harmonious relation with clients and customers.
- Attaines highest customer satisfaction index throughout my term of service with my previous employer.
- Flexible to work in rotational shifts with extended working hours.
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  • Customer Service Representative career objective and career summary -Viraj Desai (06/10/14)
  • CAREER OBJECTIVE

    Looking to secure the role of a senior customer service executive for utilising the exceptional customer handling skills and the vast work experience that would help in further career growth and honing the existing skills

    CAREER SUMMARY

    • A graduate from Loyola College with over 4 years of experience as a Customer Service Executive in NHP Bank.
    • Responsible for handling complaints pertaining to charges and dispute on credit cards
    • Involved in cross-selling of loans as well as bank accounts to customers
    • Handled escalation calls as well as assisted back-up supervisor in achieving service and sales parameters.
    • Demonstrated leadership skills by providing training from time to time to new recruits from time to time.
    • Diligent, meticulous and showed persuasive skills by following up with customers on potential sales of products
    • Won the “award for service person” of the year for exceptional customer service ensuring 100% accuracy and politeness towards customers

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