Guest service agent CV sample - CV formats / templates

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  • RE: Guest service agent CV sample - CV formats / templates -PRATEEK BAJPAI (09/04/12)
  • Guest service agent CV sample



    Anil tundon
    Contact No. +918568******
    Email ID- ****@gmail.com

    Career Summary

    -A passionate and customer oriented professional with excellent communication skills having 3 year experience as a Guest Service Agent.
    -Excellent knowledge in giving the excellent service during the stay of a customer.
    -Experience in greeting guests, allocating them rooms as per their requirements, directing guests to their rooms and other facilities.
    -Skilled in promoting new discount policies of the hotels.
    -Proficient in working with a group.

    Personality Traits

    -Confident and have genuine interest in customer satisfaction.
    -Excellent communication skills in verbal and written both.
    -Excellent problem solving skills.
    -Strong marketing skills.

    Computer knowledge

    -Well versed in basic use of computer.
    -Internet savvy

    Key Responsibilities handled

    -Providing information about the services provided by the Hotel.
    -Developing a strong relationship with the customers.
    -Performing & maintaining the day to day greeting of guest and providing excellent concierge services.
    -Attending phone calls and giving the proper information about their enquiry.
    -Maintaining the report of room, guest, cash, revenue, food and housekeeping accounts.
    -Provides training to the new employees.

    Achievements

    -Received ‘Best Employee’ award in 2011.
    -Recognized for excellent services and received many appreciations.

    Employer

    -Working as Guest service agent in GHJ Hotel from Jan 2010- Present.
    -Worked as Guest service Agent in DGF Hotel from Jan 2009- Dec 2009

    Academia

    -MBA in Hotel Management.
    -Graduation.

    Personal Details

    -Language Known- Hindi, English, French
    -Date of Birth- DD/MM/YYYY
    -Address- TYEIEIDD
  • RE: Guest service agent CV sample - CV formats / templates -Vidushi Sharma (08/31/12)
  • Guest relation office CV sample



    Aakash Jain
    Email: s******@gmail.com
    Phone: 98**********

    Career Summary

    -A competent, dynamic, highly motivated professional with 4 years of Experience.
    -Ability to project a professional, friendly and courteous image to guests and patrons.
    -Possess excellent experience and inter personal skills in Guest Relations.
    -An impressive track record of client satisfaction with friendly and courteous image to guests

    Personality Traits

    -Responsible and reliable.
    -Hard working and zealous.
    -Excellent team player with good communication skills.
    -Flexible with excellent co-ordination and presentation skills.

    Key Responsibilities Handled

    -To work with High Standards.
    -Up sell the menu to meet the budget of outlet.
    -Handling the complaints and the suggestions from the guest in the outlet.
    -Maintaining Guest relations, Guest comments and analyze their feedback.
    -Maintaining high level of integrity among self and subordinates.
    -Checking the guest order their service and billing.
    -Learning and observing F&B (service) in different outlets.
    -Preparing M I S for the outlet.
    -Conducting briefing before operations & allocating duties as per sections.
    -Requisition and maintaining par stocks of beverage and stationary.
    -Insuring service in the restaurant as per standards.
    -Maintaining guest history with birthdates likes and dislikes

    Achievements

    -Awarded as outstanding care for Guest
    -Awarded as outstanding care for Associates
    -Won Best wine seller of the month

    Employers

    -Working as a Guest Relation Officer for ACD from Nov 2***.

    Education

    -Diploma in Aviation, Hospitality from XYZ from 2***.

    Personal Details

    -DOB: 5th June, 19XX
    -Languages known: English, Hindi.
    -Address: XYZ