Quality Analyst Career Objective and Career Summary

Career Objective and Career Summary for Quality Analyst


CAREER OBJECTIVE

To secure the role of a Senior Quality Analyst at ABC Services. The vast experience, immense knowledge of customer interaction along with ability to work in a team to ensure customer satisfaction can aid in improving processes along with generating repeat business for clients.

CAREER SUMMARY

• A Bachelor’s degree in Computer Science from Hyderbad University with 4 years of experience in ABC BPO as a Quality analyst.
• Ensured that all processes and activities were of the highest standards of customer relation
• Effectively monitored performance, service levels and performance on ongoing basis
• Demonstrated initiative by evolving processes for sampling and inspecting customer interaction process at each step until resolution was provided.
• Reviewed business performance statistics and gave suggestions to Senior analyst on areas of possible improvement.
• Self-motivated and hard working, was the winner of “best customer resolution” in ABC BPO for 2011.
• Conducted feedback sessions with team members as well as reviewed performance on consistent basis.
• Planned and carried out training sessions for improving efficacy of the team.
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  • Quality Analyst Career Objective and Career Summary -Lavanya N (06/12/14)
  • Career Objective and Career Summary for Quality Analyst


    Career Objective:

    A passionate software quality analyst looking for challenging role in a multinational organization that can provide excellent scope for learning and development.

    Career Summary:

    - A BE Information Technology graduate with X years of experience in software testing and serving multiple clients.
    - Expertise in the quality testing thought out the software development life cycle.
    - Excellent in tracking all the software related metrics using different tools as per the suitability.
    - Hands on working experience in different platforms like Linux, Unix etc.
    - Excellent in testing tools like functional automation, load & performance, bug tracking and utility tools.
    - Good functional knowledge on the micro and macro level objectives of the project and delivering the test insults on time.
    - Good communication skills and experience handling international clients in different time zones.

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