Sample apology letter for an invoice or billing error

Sample apology letter for an invoice or billing error


We would like to apologise for the error in the marketing invoice. It appears that a typist transposed two numbers.

We thank you for letting us know about the error that occurred in the invoice. I am cancelling the invoice and am sending you a new one with the correct amount with applicable taxes.

I hope this will resolve the problem to your satisfaction.

Don't worry about sending the payment until you receive the corrected invoice. If you have additional questions about the invoice and its details, please free to contact at the above mentioned number.

Thank you for your help in rectifying this matter. We apologise and look forward to serving you in the future.
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