Sample apology letter for poor customer service

Sample apology letter for poor customer service


Your comments regarding the services you received at our store are very important to us. We hope you will accept our sincere apologies for the inconvenience that you might have faced with one of our sales person. We want our customers to enjoy shopping at DJ store, so your disturbing experience is a very serious concern for us.

You deserve only the best service, especially when you are an esteemed and regular customer of DJ store. We are questioning our staff and will take appropriate action. We would also like to thank you for your patience while you were making the purchase at the store.

The next time you visit our store, please ask for me. I will personally make sure to give you a special discount on your purchase and provide you with service you should expect at DJ store.

We have enjoyed serving you at DJ store and we look forward to be more efficient to you in the future. Again, our sincere apologies and thank you for reporting this incident.
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