Sample letter to inform a shipper that an order is incomplete, incorrect or damaged and demand to return it.

Sample letter to inform a shipper that an order is incomplete, incorrect or damaged and demand to return it.


This to notify you that our company PSU Ltd, Ordered 35 chairs and central table for conference room from your furniture mall. Unfortunately the glass of the center table was broken and cushion of few chairs were already torn at the time of delivery.

This furniture mishap is really very upsetting as we need to keep the office interior ready for a AGM meeting next week. We are returning the damaged furniture; please replace it with new furniture. We would be really grateful if you can deliver it today.

We have put the payment on hold until we receive our order full and complete.

Thank you very much for your support.
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