Refund and Cancellation Policy

Last updated: 22 October 2026

This policy explains how paid plans and ebooks on CareerRide (such as the CareerRide Pass) work, including cancellation and refunds. It forms part of our Terms of Use. Please read it before you pay.

1. What you are buying

CareerRide plans are digital services. When you pay, you get access to online tests, videos and other paid content for 1 month from the date of payment. Nothing is shipped to you, and access starts as soon as your payment is confirmed. Plans start at Rs. 199, and the price and what is included are shown before you pay.

2. One-time payment, no auto-renewal

Every payment is a one-time payment. Your plan does not renew automatically, and we never charge you again unless you choose to pay again. When your 1 month ends, your paid access ends. You can buy again if you want to continue.

3. No cancellation and no refunds

Because access to the paid content begins immediately and there is no recurring charge to stop:

• A plan cannot be cancelled once it has been paid for. It runs for the full 1 month.
• All payments are final and non-refundable. We do not refund a plan after it has been activated, including for a change of mind, not using the plan, being unhappy with a test result, or closing your account.

Before paying, you can try the free tests, videos and articles on CareerRide to check that the content suits you.

4. Ebooks

Ebooks are digital PDF files. Once you pay, the ebook is added to My Ebooks in your account and you can download or read it straight away. Because of this:

• Ebook purchases are final and non-refundable, including for a change of mind, buying the wrong ebook, or finding that the content isn't what you expected. Many ebook pages offer a free sample, so please check it before you buy.
• Each ebook can be downloaded a limited number of times (currently 5). Opening it to read online also counts as one. If you reach the limit, write to us and we will help.
• If an ebook is faulty (for example the file won't open or is clearly incomplete), tell us and we will fix it or replace the file. If we can't, we will refund that ebook.
• Free ebooks are free, so there is nothing to refund.

5. Payments made by mistake

The only money we return is money taken from you in error:

• Duplicate payment: you were charged more than once for the same plan or ebook. We refund the extra payment.
• Payment taken but nothing delivered: money left your account but your plan didn't start or your ebook didn't appear in My Ebooks, and we couldn't fix it within 3 working days.

To ask, write to [SUPPORT EMAIL] within 7 days of the payment, from the email address of your CareerRide account, with the payment date, amount, and the Razorpay payment ID or a screenshot. We will reply within 3 working days.

6. How and when you get the money

Refunds we approve are returned to the original payment method (card, UPI or bank account) through Razorpay. They usually reach you within 5 to 7 working days, depending on your bank.

7. Failed payments

If a payment fails but money is deducted from your account, the bank or Razorpay normally reverses it automatically within 5 to 7 working days. If it isn't reversed, write to us with the details and we will help you follow it up.

8. Contact

[FIRM LEGAL NAME]
[REGISTERED ADDRESS]
Email: [SUPPORT EMAIL]