Why do you want to work in a call center?Relate the qualities you have to the requirements of a call center job like, good command over the language(English), team working capabilities, patience, good listening skills etc. and say that you think, these skills will make you successful in the industry. Also, talk about the prospects for the industry and how you think you can grow with it.
Have you ever worked in a call center before? If so, how long did you work there?The purpose of this question is to see if you already have some experience of working at a call center. If so, tell the interviewer about your experiences and what you learnt there. If you do not have a work experience, don’t panic, stay calm and say “I don’t have a first hand experience of working at a call center but this is what I know about them and I look forward to work for one.”
Can you do a job that requires you to stay on the phone all day?Before you go for a job at a call center you should know that the focus of the job here is “voice” which needs you to be on phone for quite a long time. So, the interviewer expects a “Yes” as an answer to this question.