9 Call Centre Jobs Resume Samples, Examples - Download Now!

Call Centre Jobs Resume - Sample 1

Ram ji Sharma
Email ID- *****@gmail.com
Contact No. +91-******
Career Objective
To be associated with progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment.
Career Summary
  • A customer oriented and excellent communicator possesses 3+ experience as a Customer Support Executive.
  • Excellent in conveying the client’s requirement to the team leader.
  • Excellent in converting the cold calls into new assignment.
  • Experitse in taking follow up on a daily basis.
  • Expertise in working with a team.
Personal Qualities
  • Unmatchable communication skills in written and verbal both.
  • Strong motivational and logical skills.
  • Ability to persuade the people.
  • Ability to produce the best result in pressure situations.
Key Responsibilities Handled
  • Attending escalation calls apart from taking normal calls.
  • Conveying the client requirements to the team with regards to the process.
  • Attaining daily, weekly and monthly targets specified by the process.
  • Adhering to the schedule as prescribed by the TL.
  • Providing the feedback to the process manager at the end of the day.
Computer Knowledge
  • Well versed in working with computer.
  • Internet Savvy
Achievements
  • Converted 6% cold calls in a new assignement in financial year 2010-2011.
  • Achieved target in three successful months.
  • Receive ‘Best Employee Award’ in 2011
Employers
  • Working as Customer Support Executive in ABD Solutions from 2010- Present.
  • Worked as Customer Support Executive in SDF Solutions from 2009-2010.
Academia
  • Graduation from ASD University.
Personal Details
Languages known: Hindi, English
DOB: MM/DD/YYYY
Address: SSJKBJS

Call Centre Jobs Resume - Sample 2

BADAL ****
Contact no.: 6545******
Email id: bead888*****@rediffmail.com
Career Objective
Seeking a position to use my functional Skills to Perform as an individual and help the customers to resolve their problems leading a team with greater efficiency.
Skills Set
  • Strong written and oral communication
  • Good interpersonal abilities
  • Quick learner
  • Team Player
  • In depth technical knowledge of home appliances
  • Good reasoning ability
  • Confident
Training Attended
  • Knowledge of voice modulation
  • Accent Neutralization
  • Other communication skills
  • Voice process training
  • Product Knowledge
Employers
  • XYZ services from 20** till date as Customer care manager
  • EFG centre from 20** to 20** as Jr. Customer Care Executive
Responsibilities Handled
  • Providing customer service and understanding the needs of the client.
  • Managing the team effectively to ensure achievement of target and performance.
  • Presentation of proposals for business development.
  • Establishing work plans.
  • Delegating assignments to team members.
  • Supporting customers by emailing and online chats by giving them technical solution of their product in use.
  • Documenting problems of a particular product in large numbers & reporting to company and concerned department.
  • Review and sign off on requirements, process flows, gaps, and design documents.
  • To study the functionality and business process changes and suggest necessary actions to be taken and training to be provided to the team members.
  • Socialize the changes in business processes and organizational design.
  • Training the new employees in the voice process as well as in the technicalities of the product to provide support to customers.
  • Generating leads and business opportunities.
  • Communicating with clients regarding grievances from the company and also giving new information on new products or services.
  • Making calls to the customer after generation of their first bill.
  • Determining the needs of the client.
  • Overseeing the quality of deliverables.
Academia
  • BA from XXXX university with **%
  • HSC from XXXX School with 68%
  • SSC from XXXX school with 77%
Achievements
  • Awarded as best employee of the month
  • Participated in debate competition
  • Participated in paper presentation competition
  • Achieved target 100% in Jan month with EFG
Hobbies
  • Playing chess
  • Making friends
Personal Details
DOB: 02.08.19XX
Languages known: English, Hindi, Marathi
Address: Flat no. B-12, Green Colony, K3 delta, NZ-35436

Call Centre Jobs Resume - Sample 3

Lucky
Cat street, 45th floor,
Mickey 5, Mas-24
Contact No.: 56******
Email id: Lucky***@aol.com
Objective
Seeking to join a Call Center where I can utilize my sales and management expertise to lead profit and productivity to the highest levels.
Professional Skills
  • Outbound and inbound programs.
  • Excel at lead source generation.
  • Excel at “getting job done”.
  • Flexible in all phases of the call center.
  • Rebuttal training for all programs.
Skill Sets
  • Excellent interpersonal skills
  • Excellent communication skills
  • Convincing ability
  • Good command over English
Professional Experience
  • T services as Manager Media & Sales from 20** till date
  • OP services as Team leader from 20** to 20**
Key Responsibilities Handled
  • Training and managing both the procurement of quality leads through outbound predictive dialing, managed lists, continuous inbound calls.
  • Managing entire confirmation staff to support upwards.
  • Monitoring live calls and submitted leads.
  • Responsible for producing all disposition reports, all call center usage reports, all agent productivity reports.
  • Responsible for producing all kinds of reports including Disposition reports, usage reports, agent productivity reports and disciplinary write-ups and retraining.
  • Monitoring quality and quantity of lead acquisition process.
  • Responsible for direct marketing.
  • Day to day involvement with Sales Manager and increased sales staff.
  • Responsible for lead generation.
  • Responsible for outbound canvassing crew for lead generation.
  • Responsible for representing some of the largest brand names.
  • Created all dialing campaigns for different developers.
  • Currently working with five developers and fifty different destinations.
  • Trained employees to cross sell not only different developers, but different offers as well.
  • Utilizing time zone differences to further increase production.
  • Created Employee Guidelines Operations Manual.
  • Directed the Call Center for all the outbound telemarketing.
  • Conducting meetings to set daily, weekly and monthly goals.
  • Conducted one on ones with all levels of staff and followed-up with necessary disciplinary procedures.
  • Responsibilities include job placement through newspapers and fairs.
  • Training of all supervisors through goal orientation and motivation.
  • Supervised and motivated managers of Inbound Call Center.
Education
  • BA in communication from XXXX college with XX%
  • HSC with B grade
Extra Curricular Activities
  • Participated in inter-college competition in sports
  • Participated in poetry competition at district level
  • Organized events in college
Personal Details
DOB: 04/04/19**
Languages known: English, Hindi, Tamil
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Call centre jobs resume
Swati Apte
Email ID- ****@gmail.com

Career Objective-

Young, mature, enthusiastic, quick learner and experienced professional with keen interest in CRM.

Career Summary-

- A proactive, dynamic and dedicated individual to work effectively and prioritize job responsibilities.
- Proficiently in lead the team into operational growth and maximization of customer satisfaction services.
- Expert in proactively build relationships with customers.

Personality Traits-

- Ability to motivate people and deal with multicultural and multilingual people.
- Possess excellent customer care, client relation, administration, communication, negotiation, management,
- Excellent interpersonal and PC skills.
- Good analytical and problem solving skills.

Key Responsibilities Handled-

- Report directly to the GM-Sourcing Head
- Responsible for coordinating with all vendors across location on timely supplies of material
- Continuous follow-ups with designer at showrooms, logistics at warehouse , installation team & the end
customers
- Ensure smooth functioning of the process and compliance to procedures and policy guidelines;
- Review personnel evaluation forms and put forth any changes to the senior management.
- Prepare MIS on a weekly, monthly basis presenting sales, revenue, targets & feedbacks.
- Monthly first hand customer feedbacks on product delivered, suggestions, any queries, any disparities.
- Responsible for implementing and maintaining the operations of the BPO
- Manage a team of team managers across 5 metro cities
- Maintaining and controlling floor efficiency by maintaining the productivity ratio, abandon %,
Average handling time, attrition rate Desk utilization, agent manning.
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure productivity targets are met daily
- Ensure follow ups are done regularly
- Develop the team through coaching and counseling
- Monitor e-mails and provide feedback
- Monitor escalations and ensure timely closure. Also, work towards reduction in escalations.

Employer-

- CRM-Vendor Management-All India from Oct 10 - Mar 11 in LTY Services.
- CRM-Operations Head -All India from Mar 05-June 10 in LPU Limited.

Academia-

- Bachelors in Management Studies - First Class, 2004, RTY University

Computer Knowledge

- MS Office (Word, Excel, PowerPoint)
- Internet and E-mail applications

Personal Details-

Nationality: Indian
Date of Birth: MM/DD/YYYY
Marital Status: Married
Language: English & Hindi
Prateek Bajpai 11-28-2012

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