Minister of Civil Aviation Shri Ashok Gajpathi Raju has indicated his ministry is committed to hassle-free and comfortable air travel.
To ensure this web portal and mobile app AirSewa was launched to offer people convenient and hassle free travel experience.
It will be available for Android and iOS platforms.
Portal will include a mechanism for grievance redressal and back-office operations as well as flight status/schedule information, airport information and FAQs.
Flight delays, problems in refund, long queues and lack of facilities are some of the most common problems that people face.
With the launch of AirSewa people can upload voice or video with description of their issues.
They will be provided a unique number for grievance which will be communicated through email and SMS.
Once the grievance is closed, the user has the option to provide feedback.
Nodal officers have been selected for stakeholder agencies to address grievances in time bound manner.
