TRAI releases consultation paper on consumer grievance redressal

Q.  TRAI has issued a consultation paper on which issue on 28th July 2016?
- Published on 29 Jul 16

a. Call drops
b. Consumer grievance
c. Complaint redressal mechanisms
d. Both b and c

ANSWER: Both b and c
 
Telecom sector in India has grown massively in the previous decade and subscriptions have crossed 1 billion.
  • Subscribers are filing large number of complaints for TSPs and individual consumer grievance redressal is outside TRAI licensing conditions for TSPs.
  • A consultation paper presents an overview of the current consumer grievance redressal mechanism and its efficacy.
  • It also seeks views on grievance redressal and alternatives such as appointment of Telecom Ombudsman.

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