HDFC Bank - General awareness questions on current affairs

1)   EVA is HDFC's first AI driven chatbot, which stands for?

a. Electronic virtual assistance
b. Electronic virtual assistant
c. Electronic virtual assisting
d. None of the above
Answer  Explanation 

ANSWER: Electronic virtual assistant

HDFC Bank launched electronic virtual assistant (EVA), India’s first artificial intelligence-driven banking chatbot, for customer services.

It can answer millions of customer queries across multiple channels instantly. It can assimilate knowledge from thousands of sources and provide answers in simple language in under 0.4 seconds.

Since its launch Eva has answered over 1 lakh queries from thousands of customers from 17 countries across the world.

The system becomes smarter as it learns through its customer interactions.

2)   HDFC Life and ET money have launched a term insurance plan, the country's first based on ______

a. Spend pattern of users
b. Expenditure pattern of insurers
c. Saving pattern of users
d. None of the above
Answer  Explanation 

ANSWER: Spend pattern of users

HDFC Life launched an exclusive data-led group term insurance plan in partnership with ET Money, the Times Internet backed financial services app.

This is the country’s first term insurance plan based on the spend pattern of the users, the private insurer indicated.

This financial planning management app brings insurance at the finger-tips of the discerning new-age generation.

Offered as an ET Money benefit, the group term life insurance plan can be availed exclusively by 1 million users of the ET MONEY app.

One can get a group term life insurance coverage that ranges anywhere from Rs 25-50 lakh and it will be based on spend pattern of the user.

HDFC Life substantiates ET Money's data-led, mobile-first approach and we are excited to work with them closely, the company executives said in a statement.

HDFC: Know More

  • CEO : Aditya Puri
  • Headquarters: Mumbai
  • Founded: August 1994, India
  • Number of employees: 90,421

3)   HDFC Bank has launched a humanoid called IRA for banking. What does IRA stand for?

a. Intelligent Robotic Assistant
b. Invasive Robotic Assistant
c. Intelligent Robotic Advancement
d. None of the above
Answer  Explanation 

ANSWER: Intelligent Robotic Assistant

HDFC launched ‘IRA’ (or Intelligent Robotic Assistant), a humanoid, which will provide assistance services in bank branches.

The robot will be unveiled at one of its bank branches in the next 10-12 days. The bank will take a decision on deploying additional robots in branches.

In the initial phase, it will be deployed in branches. It will be a mobile robot which will be capable of offering services while being in motion.

Block-chain, artificial intelligence and Internet of Things will also be looked into in the future to offer products and services in this domain.

Kochi-based ASIMOV Robotics has helped the bank with the robot creation. This company is a single window solution and services provider that aims to meet all robotics/automation needs.

Through the Digital Innovation Summit, HDFC is also inviting ideas from startups and fintech companies in the areas of Internet of Things, virtual reality, block-chain, rural fin-tech, among others.

The top five ideas selected will be evaluated to give the respective companies an opportunity to partner with HDFC Bank.

City Union Bank had launched its humanoid Lakshmi which was an artificial intelligence powered robot.

This robot was able to speak English, gesture and engage in a life-like manner in conversations.

It was enabled to interact with customers on segments like account balance and interest rates on loans.