Sample apology letter for providing incorrect or incomplete information

Sample apology letter for providing incorrect or incomplete information


Please accept our apologies for the mistake that appeared in this month's advertisement. During our recent discussion we said that the prices for the TV ads would be $100, which is incorrect as these prices are for radio ads.

We didn't realise what happened until we received a flood of telephone calls for getting an ad in TV for $100 instead of $250. We are really sorry for the inadvertent mistake that occurred in this month's ad. A correction will appear in the next announcement.

I realise that this is rather disappointing for all of those who were enthusiastic to get their ads at a low price, but simultaneously you can realise as well, that it is not possible for us to have a concession at that low a price.

A correction will appear in the next day's edition.

However, we are ready to give a $10 discount for all those who still would like to give their ads at the price originally advertised.

I am really sorry to convey this frustrating news. We appreciate your patience.
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