Sample resume for account portfolio manager and formats

Sample resume for account portfolio manager and formats

Name:
E-mail:
Phone:

SKILLS SUMMARY

More than 7 years of combined experience in IT and Infrastructure Support, Design and Development and 4 years in IT Project Management.

Worked as an IT Manager for a transportation firm in Mt. Prospect IL, USA. Portfolio Service Manager for one of the largest Strategic Outsourcing clients of ABC.

IBM Accredited Advisory Project Manager©, ITIL v2 Foundation Certified.
Quick learner, able to work in teams and independently, able to adapt to different work environments, logical and creative.

Hard working, ability to understand complex processes with ease, able to lead a team, high quality standards and exceptional work ethics. In a nutshell “well rounded IT experience” – Project

Management, Infrastructure Support & Software programming.

EXPERIENCE

ABC - 06/06-till date

Portfolio Service Manager

Key Responsibilities:

-Responsible for a portfolio of business related projects within the client environment.
-Responsible for client satisfaction with the portfolio.
-Within a portfolio context, ensures the quality of the interlocks with the Contract Business Office (CBO), Engagement Services (ES), Finance & Planning (F&P), the RFS Manager, and the

appropriate SD Competencies.
-Ensures that the project pipeline (i.e. new projects/opportunities) has appropriate project management support, i.e. the appropriate assignment of Project Managers.
-Is aware of exception conditions and plans/implements corrective action where appropriate, e.g. Working at Risk (WAR).
-Prevents WAR and identifies, escalates and closely tracks those projects that are WAR.
-Responsible for timely and appropriate closure of projects within the portfolio.
-Ensures the quality of Project Management performed within the portfolio.
-Ensures the optimum utilisation of project resource assigned to the portfolio (i.e. current and forecast pipeline).
-Accountable for forecasting the headcount required to deliver the anticipated project pipeline.
-Contributes to the professional development of the Project Management resources assigned to the portfolio.
-Appoints Project Managers on to new projects/opportunities.
-Chairs regular team meetings with the Project Managers assigned to the portfolio.

Project Manager

Project Management within the IDC has evolved from transition related work to RfS and process improvement related projects. The ABB Project Management Team supports this initiative by

providing support at the global level for all projects that relate with the ABB customer. Support includes Project Office, Project coordination, Project Support and Project Management.

Kind of Projects Managed

-Program Management for Global rollout of ePO 4.x & HIPS7
-Defect Prevention Process PoC on IDC Brno Unix Service Line
-Tivoli ITM 6.2 Implementation Project
-Technical Leader – Mobile Synchronization Project

Project Management Skills

-Project Management using PMI methodologies.
-Experience with preparing SoW.
-Experience with Preparation of PDR’s, Communication, Risk Management and Project Plans.
-Experience in working with multiple competencies for different projects (EUS & SSO).

Achievements
-IBM Advisory Project Manager.

IT Specialist, XYZ

Technical Responsibilities

-Day to day administration of Solaris and Linux Servers.
-2nd/3rd Level Support for Solaris 9, VCS 4.1 and VxVM 4
-Ensure that the servers comply with IBM GSD331 Global Security Standards.
-Support of E Series Sparc Servers and StoreEdge hardware running in standalone and clusters.
-Support Linux servers running on xSeries hardware as standalone and cluster.
-24/7 Standby Support.

Administrative Responsibilities

-Focal Point for the ABB Switzerland Project Team.
-Manage for all RFS requests for Switzerland.
-Plan and transfer workload from IBM Switzerland.
-Support setup of system management and infrastructure for ABB Switzerland.
-Assure formal cutover process for each workload package transferred to the center.
-Assure proper documentation and skill transfer for 7x24 team
-Ensure that the SLA’s and other parameters set for the group are being met.
-Coordinate presence and vacation planning.
-Communication focal point for the ABB Switzerland Team.
-Actively take service responsibility.
-Pro-actively search for quality improvement, growing efficiency and standardization of service provided to given country

Achievements
-Promoted to Focal point from IT specialist within 3 months.
-Successfully transferred workload from IBM Switzerland to IBM GSDC Brno.
-Work stream leader for IBM Lean Implementation for Unix Team
-Competency Focal CH Unix for SOX and Corporate Audit.
-Project Leader for PoC Project - Parity

Senior Client Technical Analyst, Implementation Support

Key Job Responsibilities

Administrative Responsibilities

-Lead a team of Client Technical Analysts supporting the Implementation group.
-Motivate and inspire the team members.
-Recognize and celebrate team and team member accomplishments and exceptional performance.
-Intervene when necessary to aid the group in resolving issues.
-Act as an escalation point between Hyderabad and the Hoffman Estate offices.
-Encourage creativity, risk-taking, and constant improvement.
-Ensure that the SLA’s and other parameters set for the group are being met.
-Work with the team on a daily basis to reinforce the objectives and policies of ADP.
-Communication focal point for the Hyderabad Implementation Team.
-Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

-Special letter of appreciation from the CEO of ADP

PQR, IT Manager

-Part of a design team that created the Leasing Management software.
-Served as liaison between system users and technical support group.
-Trained the system users.
-Managed a group of 3 people that that were each in charge of their respective location.
-Did baseline troubleshooting and support for IP telephony that was implemented at 3 locations.

SYSTEMS PROFICIENCY

Hardware: IBM X Series, Dec Alpha Series and Motorola.

Programming Languages: VISUAL BASIC, FOXPRO, COBOL, VSAM, JCL, C, C++ and HTML

PC Software: MS-Office, ADOBE PageMaker, Lotus Smart Suite and MS-Access.

Working Knowledge:Cisco Products and Red Hat Linux

OS: Solaris 5.9, Redhat & SuSe Linux, Windows 2000, NT and XP

EDUCATION

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OTHER EDUCATION AND CERTIFICATIONS
IBM Certified Advisory Project Manager
PMI Based Project Management Methodology

ITIL Certification
Foundation Certificate in ITSM v2

Linux Administration
Xtreme Learning, USA Computer Based Learning.

Solaris 9
PC-Dir, Brno Czech Republic.

Veritas Volumn Manager
PC-Dir, Brno Czech Republic.

Veritas Cluster Server
Symantec Prague, Czech Republic

Tivoli TEC Console
PC-Dir, Brno Czech Republic.

Personal Details

Date Of Birth:
Languages Known:
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