Sample Thank you letter for excellent customer service

Sample Thank you letter for excellent customer service


I would like to thank your company personnel at the customer services division for their excellent support. Your customer care executive, Mary Smith took care of all my queries in a jiffy.

She also provided timely and helpful advice regarding the brand of ultrasound machine I was purchasing. She let me know all the important information regarding the product including its features, adjustable buttons and electricity consumption. I am a busy medical professional and I urgently required information regarding this product. Mary was extremely attentive and she listened to all my concerns with a great deal of patience. She also ensured that I received all the information regarding the mode of payment to the company and the time by which I would expect the machine to be shipped to Australia. As a doctor working in the Australian outback, I am constantly tending to the needs of patients of different ages. A portable ultrasound machine
is a critical requirement for me. I was very thankful that Mary explained which product will suit my needs best. She also solved the problem regarding the service charges which I faced. She has a caring approach and she is a true professional. Please accept my gratitude towards her and your customer care staff for their speedy and efficient services. I was able to complete the transaction within seconds thanks to their attentive and alert presence. I would especially like to commend Mary for her professionalism and superlative skills.
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  • RE: Sample Thank you letter for excellent customer service -Teena Bhatia (03/14/14)
  • Sample Thank you letter for excellent customer service


    I am writing this letter as a humble note of appreciation for the outstanding customer service provided by your junior technician two days back on 3rd March 2014. I was facing the problem of malware attacks in my android Smartphone. I was attended by Mr. Aman Arora, working as junior technician in your Novelty Branch. Mr. Arora hardly took 10 minutes to rectify the problem of my android phone. The ability to provide the resolution quickly exceeded my expectations.

    I really commend the prompt service provided by Mr. Arora. There was no request made to leave the device at the showroom, otherwise technicians at the other place find lament excuses to take time in providing the repair services. He also advised me how to keep the bugs away and downloaded the anti virus program on my mobile cell. I am really pleased with the knowledge and skills of your staff. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.

    I would love to recommend your company to anyone who needs a mobile repair service in the future. Keep up the good work.

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