Sample Resume For BPO Jobs

Resume for BPO Jobs - Sample

Ankita XXX
Mobile: +91-98********
E-mail: ankita***
Career Summary
  • More than 1 year working experience in non-voice based BPO supporting the customer with computer security products.
  • Good knowledge of computer security products.
  • BSc with strong analytical, problem solving and client interaction skills
  • Ability to grasp new technical things quickly.
  • Strong English communication skills.
  • Strong communication skills (written and verbal).
  • Good interpersonal skills with an ability to understand the customer’s problem and solving them.
  • Training new employees and getting them productive quickly.
Trainings attended
  • Training on “Effective Communication Skills”
  • Training on “Writing effective English”
  • Technical training on various antivirus and security products
Working for Company 1 as Tech Support Executive since Aug-2009

  • Online chats and e-mail support to the customers using the security products of various brands on their computers.
  • Documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department.
  • Training the new employees in the tech support division.
  • BSc with A% marks from Institute 1, University 1, year 20XX
  • 12th with B% marks from School 1, Board 1, year 20XX
  • Offered “Best employee of the month” for replying to maximum number of support tickets within a stipulated time.
Personal Details
DOB: 18th May, 19XX
Languages known: English, Hindi, Tamil
Address: XYZ
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BPO supervisor resume sample

BPO supervisor resume sample

Reema xxxxxx
Mail ID:


Seeking a challenging carrier by giving all my skills to my profession and awaiting for a initiative role.

Experience: Total 3 years

1. 2010 to till date as a team leader at XXXXXX (company name)

Key responsibilities

-Monitor calls to ensure positive customer experience and provide direct feedback on observed performance.
-Managing the team target as well as individual target of team members.
-Represent the team in meetings and conference calls with Clusters.
-MIS reporting as well as optimum utilization of resources & system.
- Ensuring team bonding and team interaction as to avoid attrition happening on the grounds Of dissatisfaction in the team.
- Co-coordinating between different departments for any issue amongst team members

2. 2009-2010 as Sr. customer care executive at XXXXXXXX (Company name)

Key responsibilities

- Receive inbound calls from participants.
- Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
- Document all calls with regards to participant inquires accurately using Call Tracking System.
- Provide quality customer service on every call.
- Communicate clearly and effectively with participants.
- Communicate clearly and effectively with participants.
- Promote teamwork and call center success.


-PGDM with operation management from XXXX university.
-B Com with XX % from XXXX University.
-Higher secondary from XXXX board with XX %.
-High School with XX % from XX Board.

Summer Internship

Done 2 months summer training at XXXXXX Company. This training was about the learning of selling the insurance policies.


-Proficient in Ms Word & Ms excel.
-People management.
-Call monitoring.
-Problem resolution.


- Our team won the best team title in XXXXX Company.
- Won prize in various cultural activities at school level.

Personal Details

Date of birth: xxxxxxxx
Languages Known: English, and Hindi
Address : XXXXX
Shobhna Bhati 09-7-2012
Sample resume for BPO Jobs
Key Skills

-IT / BPO solutions Presales experience across multiple verticals
-End to End understanding of the IT /BPO Bid Management Cycle
-Execution of Corporate initiatives including CRM implementation, website development & training

Work Experience

------ Solutions, Chennai

Sr. Research/ Presales Analyst, Retail Travel and Hospitality, BPO Feb 2011 – Till date

-Sales cycle management for major clients across Retail, Travel and Hospitality (RTH)

o Idea conceptualization and pitch presentation development
o Proposal development and quality control
o Tracking proposals to closure

-9 out of 14 proposals have been accepted by Clients into the next evaluation stage of Sales Cycle
-Management of Customer visits to facilitate Sales wins
-Knowledge management - Sales collaterals, Website Development, Reusable content for Proposals

--------- Limited, Hyderabad

Marketing Executive, Telecom Services August 2009 - Feb 2011

-Independently developed and managed complex Telecom proposals for GIS solutions
-Resulted in overall orders worth ~$65 MM for the vertical
-Created the boilerplate material for use in proposals
-Responsible for market research to understand customers, competitors and partners to enable business development
-Driven the creation of collaterals, brochures, presentations, white papers and case studies
-In-house vertical- wide implementation of SalesForce CRM


-Award for Outstanding Contribution to Sales Support
-“Pat on Back” for successful SalesForce implementation

-------, Hyderabad

Business Analyst, Application Development and Maintenance Services May 2008 - August 2009

-Supported the sales team in IT solutions selling in Application Development & Maintenance Services
-Worked on proposal preparation and defense presentations for major ADMS clients across the globe
-Coordinated with internal bid managers and relationship managers to track RFX till closure
-Rolled out the Satyam Business Analysis Program across ADMS

o Created the course content
o Coordinated the program, taking care of the scheduling, assignments and evaluations


-‘Star Performer’ in Annual Appraisal
-‘Star Performer’ in the Business Analysis Program

Projects Undertaken

Summer Project (Post Graduation)
May 2007 – June 2007, ICICI Bank Limited
-Skill enhancement using game based technology
-Lead the Project for Account Opening Game (Savings Account)
-Conducted User Acceptance Tests for e-learning modules



BPO resume 06-18-2012
Management / HR Consultancy ~ Operations Management
Piyush Chawala
Mobile: 09716XXXXXX

In pursuit of career enhancing opportunities in the field of: ~ Management / HR Consultancy ~ Operations Management ~ Preferably in KPO/ BPO/ Banks / Corporates


-PGDBM (Marketing) with nearly 5 years of valuable experience in the field of Back Office Banking Operations and Key Account Management with leading MNC Banking BPO.
-Last associated with Tata Consultancy Services E - Serve Ltd., Mumbai as Manager (Financial Information and Processing Department).
-Expertise in managing teams and leading Training & Development initiatives in the organization.
-Adept at developing procedures, service standards and operational policies, with a proven track record of planning & implementing effective control measures to reduce running costs of the unit.
-Demonstrated abilities in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals.
-Effective communicator & team leader with strong analytical, problem solving & organizational abilities.



Key Tasks Handled:

-Led the Letter of Credit (LC) scrutiny and transaction processing team of 2 Assistant Managers responsible for scrutinizing LC documents & communicating discrepancies to customer / customer owners (North, South and East region) of Citibank NA India.
-Worked as a key member of the team responsible for rolling out Letter of Credit (LC) scrutiny operations.
-Managed a team of 6 processors responsible for end-to-end processing of export transactions (Letter of Credit / Pre and Post Shipment Finance / Collection Documents) for customers of Citibank NA India.
-Authorized documents (Letter of Credit / Pre and Post Shipment Finance / Collection Documents) processed by the team and ensuring compliance according to RBI master circular and Citibank NA India guidelines.
-Ensured timely reimbursement claims and follow-up for payments / acceptance under Letter of Credit (LC) documents through Telex / SWIFTS.
-Resolved day-to-day transaction related queries of customers and customer owners.
-Maintained prescribed TAT and productivity of the team to ensure smooth processing of documents.
-Looked after training and development of team members on product and processes.
-Briefed Citibank NA India on their Quality Check (QC) related visits.
-Supported Auditors in regular audits.


-CDCS (Certified Documentary Credit Specialist), conducted by IFS School of Finance, London and endorsed by International Chamber of Commerce in Apr’08.


Date of Birth
Current Address
Permanent Address

Career 06-18-2012
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