3 major steps in the event handler process

What are the 3 major steps in the event handler process?

- The telephony switch forwards the events that occur to the communications middleware server.
- The middleware server forwards the event to the communications client business service.
- The event is processed by the communications client business service which also executes any actions defined in the config data, or forwards the events to business service methods, or Siebel VB of Siebel eScript code.
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