What is the difference between a BPO and a call center?Call center is a subset of BPO.
What is off-shore outsourcing?When a work process is out-sourced to a different country which is not nearby – it is called off-shore outsourcing. For e.g. If USA outsources a work process to India- it is off-shore outsourcing.
What is near shore outsourcing?When a work process is out-sourced to a nearby country, it is called near shore outsourcing.
For e.g. If a business process is out-sourced from a company in USA to a company in Mexico or Canada – it is near shore outsourcing.
What is onshore outsourcing?When a business process is outsourced from a company in one country to another country in the same country – it is called onshore outsourcing.