1955 - IVRS number for call drop issue

Q.  Department of Telecommunications has launched IVRS for call drop issue. Customers will get calls from
- Published on 28 Dec 16

a. 1955
b. 1947
c. 1840
d. 1999

ANSWER: 1955
Department of Telecommunications (DoT) has been taking various initiatives to address the problem of call drops faced by subscribers in mobile networks.

In order to obtain direct feedback from subscribers and use that feedback to solve the problem of call drops, DoT has launched an Integrated Voice Response System (IVRS) system in Delhi, Mumbai, Punjab, UP, Uttarakhand, Maharashtra and Goa.

Subscribers will receive an IVRS call from the short code 1955. They will be asked a few questions on the subject of call drops.

They can also send a toll-free SMS to the same short code 1955, containing the location of city/town/village, where they might be facing the problem of frequent call drops. The feedback of the subscribers will be shared with the Telecom Service Providers so that they can take corrective steps in the identified areas, to improve the mobile network for addressing the problem of call drops.

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