Defect report is also useful for process improvement - Incident Management

Q.  Defect report is also useful for process improvement.
- Published on 30 Jul 15

a. True
b. False

ANSWER: True
 

    Discussion

  • Prajakta Pandit   -Posted on 28 Oct 15

    - Defect report is useful for process improvement.

    - There are many techniques that can lower risk and improve defect levels.

    - Defects discovered by a technique specifically designed to find them and reported by an electronic report.

    - These techniques include computer forums, email, helpdesks etc.

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