HDFC launches EVA, first AI chatbot for banking
Q. EVA is HDFC's first AI driven chatbot, which stands for?- Published on 08 Mar 17a. Electronic virtual assistance
b. Electronic virtual assistant
c. Electronic virtual assisting
d. None of the above
ANSWER: Electronic virtual assistant
HDFC Bank launched electronic virtual assistant (EVA), India’s first artificial intelligence-driven banking chatbot, for customer services.
It can answer millions of customer queries across multiple channels instantly. It can assimilate knowledge from thousands of sources and provide answers in simple language in under 0.4 seconds.
Since its launch Eva has answered over 1 lakh queries from thousands of customers from 17 countries across the world.
The system becomes smarter as it learns through its customer interactions.
