HDFC Life today announced the launch of an artificial intelligence-based application that can automatically read, understand, categorise, prioritise and respond to customer emails sent to the private insurer.
SPOK, an insurance email bot, can read customer queries within milliseconds and respond to them, it said.
This automation initiative will enable the company to respond to user queries faster, more efficiently and consistently.
The deployment of SPOK will improve customer experience, while providing the support staff with the bandwidth to focus on customer satisfaction.
HDFC Life has embarked on this initiative in collaboration with Senseforth, a startup that offers a wide range of enterprise bots built on its artificial intelligence (AI) platform.
The email Bot is built on cutting-edge Artificial Intelligence and Natural Language Processing technologies.
