Jurans Triology - Actions performed under planning procedure - Metrology & Quality Control

Q.  According Juran's Triology, which of the following actions is performed under planning procedure?
- Published on 07 Aug 15

a. choosing control subjects
b. organizing project teams
c. project establishment
d. deal with resistance to change

ANSWER: project establishment


  • Sravanthi   -Posted on 27 Oct 15
    - Juran also contributed to total quality management and defined quality as fitness for use.

    According to Juran's trilogy, three steps of quality management are:
    a) Planning
    b) Control
    c) Improvement

    Planning: The action performed in this step include: establishing the project, identifying customers, discovering customer needs, development of process controls, etc

    Control: Choosing control subjects, establishing standards of performance, comparing actual performances with standards, etc are the actions performed under control.

    Improvement: Providing remedies, organizing project teams, dealing with change in resistance, etc

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