Recent initiatives for consumers

Q.  Which of the following are recent initiatives for consumers?

1) Mobile app
2) 14404 number for national consumer helpline
3) Launch of a Microsite

- Published on 26 Dec 16

a. 1, 3
b. 1, 2
c. 2, 3
d. All of the above

ANSWER: All of the above
New initiatives of the Department on consumer grievance redressal and consumer education, leveraging new age technologies were launched.

A mobile app, and an easy to remember number 14404 to access the national consumer helpline,

A Mobile app ‘smart consumer’ which is a bar coder as well as platform for lodging consumer grievances against packaged commodities;

Online Consumer communities on the digital platform “Local Circles” for presenting their views , grievances and suggestions enabling the Department to know the pulse of the public that may help in policy making;

Launch of a Microsite with the theme “Digitally Safe Consumer Campaign” with knowledge support from Google, to help Indian consumers stay safe on the internet.

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