TRAI asks TSPs to provide data usage information to consumers

Q.  On 7th Aug’15 Telecom Regulatory Authority of India (TRAI) has asked telecom companies to keep subscribers informed of all-important stages of _________.
- Published on 27 Aug 15

a. Roaming Usage
b. Data Usage
c. Surveillance
d. Hacking over Phone

ANSWER: Data Usage
The directive issued on 7th Aug’15 mandates telecom operators to provide toll free number '1925' from September 1 to activate or deactivate mobile internet service either by making a call on the number and following instruction or by sending a SMS. The new directive from TRAI follows a large number of complaints from customers that mobile operators are keeping the process of deactivation very complex to earn extra revenue. The new amendment issued in Telecom Consumers Protection Regulations directs telecom operators not to charge subscribers for usage beyond subscribed limit without their explicit consent.

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