TRAI releases consultation paper on consumer grievance redressal
Q. TRAI has issued a consultation paper on which issue on 28th July 2016?- Published on 29 Jul 16
a. Call drops
b. Consumer grievance
c. Complaint redressal mechanisms
d. Both b and c
ANSWER: Both b and c
Telecom sector in India has grown massively in the previous decade and subscriptions have crossed 1 billion.
- Subscribers are filing large number of complaints for TSPs and individual consumer grievance redressal is outside TRAI licensing conditions for TSPs.
- A consultation paper presents an overview of the current consumer grievance redressal mechanism and its efficacy.
- It also seeks views on grievance redressal and alternatives such as appointment of Telecom Ombudsman.