ANSWER: Centralised Public Grievances Redress and Monitoring System
Explanation:
Citizens can now register governance related grievances via mobile phones as the mobile application for the CPGRAMS/Centralised Public Grievances Redress and Monitoring System was launched on 21st October 2015. This is a central government portal which addresses grievance redressal will receive complaints which will be addressed by state, department or ministry. A QR-Quick Response code has been provided on the portal which can be scanned onto the smartphone after grievance is sent directly from phone to CPGRAMS. This is a step towards the ART of Governance spelt out as PM Modi’s Vision for Accountability, Responsibility and Transparency. The focus is on making administration responsive, transparent and responsive. The mobile app will also track grievance status. CPGRAMS was launched in 2007 by the ministry. More than 16 lakh grievances have been lodged since January 2012 and in the past 1 year, 9 lakh grievances have been launched and 6.47 lakh cases have been disposed of.
