Sample CV for KPO Jobs - KPO CV Formats / Templates

KPO CV - Sample

Contact: +91-98********
E-Mail: muk***
  • Rich experience of more than 5 years in Collection, Business Development, Client Servicing and Team Management.
  • Expertise in collection operations including planning recovery from clients against pending/ unpaid bills by providing advice on the various available payment options.
  • Proficient in recovery management by monitoring collection & recovery process leading to maximization of revenue & minimization of irrecoverable debts.
  • Skills in conducting trainings and leading teams.
Key Skills
Recovery Management
  • Reviewing accounts to control recovery operations for agreement evading customers.
  • Setting up the recovery rate to ensure business profitability.
  • Developing & initiating recovery strategies in case of defaults.
  • Providing alternate options to confirm regular payments for exceptional cases.
  • Monitoring and controlling delinquency and credit loss.
Process Enhancement
  • Re-working the process to decrease the number of delinquent accounts.
  • Monitoring collections & recovery processes and setting up new processes for improving collections time.
  • Evolving and implementing collection practices and policies leading to better-cost management and efficiency.
Business Development
  • Identifying new streams for revenue growth & developing plans to tap them.
  • Maintaining interpersonal relations with existing customers for smooth business.
Team Management:
  • Leading, mentoring & monitoring the performance of team members to ensure a good individual and team performance.
Certified Debt Recovery Agent from XYZ in 20**.
Academic Credentials
  • PGDBA (Finance) from XYZ University in 2006 with 63% marks.
  • BA from XYZ University in 2004 with 62% marks.
Personal Dossier
Date of Birth: 18th Nov 19**.
Languages known: English and Hindi.
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KPO manager CV sample

KPO manager CV sample

SSSS Sharma

Career Objective

- Obtain a diversified, analyst and managerial position, in the IT BPO/KPO industry.

Technical skills

-MS office

Personality Traits

-Adaptive nature
-Diversity sensitivity
-Interpersonal abilities
-Effective communication

Key Responsibilities

-Responsible for handling many professional services like legal services, business research and financial analysis.
-Responsible for handling customer queries, complaints and questions.
-Responsible for handling the team members and also monitor the random calls on daily basis for error reduction and better performance.
-Responsible for coordinating with supervisors, team leaders and employees.
-inspire and motivate the staff by providing rewards, bonus and incentives.


-Increase the sales volume by 1lakh in the month of Jan and May 200**.
-Worked on zero-error efficiency for the period of 6 months.


-Currently working with ABC Company as KPO manager since July 20** to till date.

Professional Qualification

-Completed diploma in marketing from ABC University and secure 68%.
-Completed BA from XYZ University and secure 70%.

Academic Qualification

-Successfully completed Secondary Examination, XYZ Board, securing 72%.
-Successfully completed Sr. Secondary Examination, XYZ Board, securing 68%.

Personal Details

Date of Birth-19th Feb, 19XX
Language Known-English, Hindi, Marathi
Poonam Rawat 09-25-2012