After Sales Service Resume Samples

After Sales Service Resume Sample

Email: XXX@gmail.com
Phone: +91-XXXXXXXXXX
Address: Co-operative society, Baner, Pune To work for an organization which provide me the opportunity to improve my skills and knowledge to growth along with the organization

• Currently working at XYZ Packaging Industries from 1st April, 20XX to till date as After Sales Service Engineer
• An enthusiastic person with highly motivated and leadership skills having a bachelors of engineering degree in Mechanical engineering
• Expert in implementation of each step of project.
• Eager to learn new technologies and methodologies.
• Always willing to innovate the new things which can improve the existing technologies.

Sales

• Achievement of 100 percent Sales target (Spare parts).
• Maintaining the database & setting the sales target of companies as per their sales potential.
• Arrangement of back order parts by the help of procurement team.
• Lead Generation and sale promotions: To improve the penetration level of SS group genuine parts in the local market.
• Training & guidance to the companies on spares parts operations for smooth running.
• Direct Marketing & promotional activities in Market to enhance Parts Business.
• RFQ generation, Pricing & Negotiation, Order acquisition & payment follow ups.

Service

• Standardization & Ensuring all time availability of service recommended parts in companies.
• Customer satisfaction: Resolution of customer issues related to parts by Scheduling engineer visit & online support.
• Customer claim settlement.
• Ensuring timely delivery of parts consignment by the help of logistic team.
• Achievement of the user requires standards by the support of Design & quality team.
• Coordinating with service team for the availability of service adherence parts at all the units.

• Reported a growth of 60% in SS group in spares part sales in the year 2016-2017.
• Standardization at more than 25 units in the year 2016-2017.
• Handling and managing more than 50 units across PAN India.
• Initiative taken in the Customer level satisfaction by preventive maintenance.
• Played a vital role for improving system of spare parts department.

• BACHELOR OF ENGINEERING (MECHANICAL) - 2014 - 66% (Pune University)
• DIPLOMA IN MECHANICAL - 2011 - 70% (Pune University)
• Class Xth - 2008 - 67% (CBSE)

• Operating System: Microsoft Windows 98/2000/XP/Vista/7,8
• Programming Languages: C, C++
• Others:MS Office, MS Excel ,MS Power point

• Played Cricket U-18(M.P), U-19(M.P), Division (U.P).
• Played from University – State level in Cricket.
• State Level Player of Football and Kho-Kho.

• Conversion of Mechanical Energy to Electrical energy with the use of See Saw mechanism.
• Fabrication of Bernoulli’s Apparatus.

Date of Birth: XX/ XX/ XXXX
Marital Status: Unmarried
Languages Known: English, Hindi and XXXX
Address: XXXXX