Call Centre Executive Cover Letter - Format and template

The Call Centre Manager
XYZ Co. Ltd.

Sub: Cover Letter – Call Centre Executive

Dear Sir/Madam,

I am writing in response to your job notification for the position of a Call Centre Executive. I am working as a Call Centre Executive for ABC Co. Ltd for last 4 years and happy to mention some of my achievements in this role:

- Increased customer base and sales per head by 30%

- Decreased problem solving time per call by 1 minute

- Increased customer satisfaction rate by 20%

I am well versed in:

- Coordinating and executing call functions.

- Performing telesales

- Microsoft office suite and Internet network.

- Call centre operational features and business development activities.

- Responding to calls effectively with patience and genuine interest in customer service.

Please find my detailed CV for your consideration. Thank you for your time and I’ll be looking forward to hear from you.

Rajeev Kumar
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