Career in Call Centers - options and opportunities

Career in Call Centers - options and opportunities - Introduction, options, opportunities, courses, institutes, exams etc.
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  • RE: Career in Call Centers - options and opportunities -Rajani Sharma (11/23/11)
  • Introduction

    A call center is a service centre which provides outsourcing in fields of Finance, IT, Engineering, Banking, Manufacturing, Security, Market Research, Sales, Utilities, credit collections, Technical queries, Customer services with adequate telecom facilities, access to wide database and internet which provide voice based support to customers in the country or abroad through trained personnel. Call Center services can be inbound, outbound or specialized depending of the type of organization.

    Performance and growth of industry in India

    Call Centers also known as Business Processing Organization (BPO) is the industry which has shown a tremendous growth in the recent years. It is the most popular service having a great scope that a BPO Industry provides. With the expansion of Indian economy and globalization more and more International companies are outsourcing their call centers in India. This industry attracts people from various areas, both for employment and business purpose. In the coming years, the industry will continue to grow which will result in more job opportunities in India.

    Options and Opportunities

    Candidates can work in Call Centers as Call centre operators/customer care executives, Call Centre Supervisors and Managers, Team leaders etc.

    Courses Available

    - Certificate in Personality Development and Spoken English
    - Voice and Accent/Domestic Call Centre Training
    - Voice and Accent/International Call Centre Training
    - Call Center Training
    - Certified Customer Interaction Professional Course

    Qualification required

    There is no specific qualification required to become a customer care executive or officer in a call center. But it is good option for 10+2, undergraduates, fresh graduates.

    Some good institutes

    - Sikkim Manipal University (SMU)
    - Edu Tech India
    - Trans India Management Systems
    - Ian System
    - British Academy for English Language
    - North Star Call Center College
    - Hero Mindmine Institute
    - Karma Institute of Computers and Languages
    - BK ONE Institute
    - Akiko Sherman Infotech
    - JTS Institutes

    Entrance exams

    There are no common entrance exams to get into Call Centre or BPO as every company conducts its own exam for the various positions. But generally every company tests a candidate’s English, Mathematics, and IQ to appoint them in their organization.