Consumer protection - Marketing aptitude questions

Consumer protection - Marketing aptitude questions

Q1. Six rights 1)right to safety, 2)right to be informed,3)right to choose,4) right to be heard,5)right to seek redressal and 6) right to consumer education were first seen by__________________

(1) Philip Kotler
(2) Nielson
(3) John F Kennedy
(4) H R Bowen
(5) Stephen Morse

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Q2. ______________________ is related to the moral principles that should govern business activities.

(1) Sociology
(2) Market ethics
(3) Business ethics
(4) Anthropology
(5) None of these

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Q3. A prestigious firm can raise more capital from the public for the purpose of

(1) Profit
(2) More money making
(3) Maintenance
(4) Growth
(5) None of these

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Q4. A consumer is not satisfied with district forum. In how many days he can challenge the same and approach the State Commission?

(1) 20 days
(2) 30 days
(3) 50 days
(4) 70 days
(5) 100 days

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Q5. A firm will attain higher prestige and recognition only if it _____________________

(1) Keep a physical existence
(2) Is economically good
(3) Has good production power
(4) Has well established building
(5) None of these

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Q6. Burger hut is a fast food outlets on school premises, is related to which social responsibility strategy?

(1) Proactive
(2) Active
(3) Obstructive
(4) Destructive
(5) Defective

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Q7. What is the limit of State Commission which is headed by a person of the level of High Court Judge established by the government in their respective states?

(1) 5 lakh to 1 Crore
(2) 10 Lakh to 1Crore
(3) 20 Lakh to 1 Crore
(4) 50 Lakh to 2 Crore
(5) 5 Lakh to 5 Crore

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Q8. Profits are necessary in business to provide sufficient returns on ______________________.

(1) Profit
(2) Loss
(3) Production
(4) Investment
(5) Manufacturing

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Q9. _________________________ provides the adequate and accurate information about quality, quantity, purity, standard and the price of the goods and services.

(1) Right to choose
(2) Right to be heard
(3) Right to be informed
(4) Right to consumer education
(5) Right to safety

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Q10. Redressal Agencies comes under which consumer protection act?

(1) National commission
(2) State commission
(3) District forum
(4) All of these
(5) None of these

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Q11. The most important and remarkable benefit to the society through innovation and growth is_______________

(1) Availability of customers
(2) Availability of shops
(3) Availability of good products
(4) Availability of good markets
(5) Availability of targets

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Q12. Primary motive for business activities should not lead to conclude that profit is the ________________________

(1) Revenue
(2) Sole objective
(3) Growth
(4) Sole conclusion
(5) Evaluation of business.

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Q13. Employers look forward to the business enterprise for ______________________.

(1) Mutual fund
(2) Mutual benefit
(3) Mutual loss
(4) Mutual profit
(5) None of these

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Q14. ______________________ of a business denote its obligations to the customer, investor, employers, supplies, government and general public.

(1) Social objective
(2) Sole objective
(3) Market objective
(4) Sales objective
(5) National objective

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Q15. In context to social responsibility, undesirable activities should not be undertaken for the sake of _______________

(1) Growing business
(2) Earning profit
(3) Own profit
(4) All of these
(5) None of these

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Q16. If the customers are not satisfied the business will not be in the position to generate ________________________

(1) Growth
(2) Revenue
(3) Profit
(4) Loss
(5) None of these

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Q17. ______________________ are concerned with the development of country as a whole.

(1) Sole objective
(2) Sales objective
(3) National objective
(4) Market objective
(5) Social objective

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Q18. To charge fair prices from the customers is an example of

(1) Good habit
(2) Bad habit
(3) Good ethics
(4) Bad ethics
(5) None of these

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Q19. In case any party is not satisfied with National Commission decision, in how many days the party can appeal to the Supreme Court?

(1) 20 days
(2) 30 days
(3) 50 days
(4) 70 days
(5) 100 days

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Q20. The purpose of ______________________is to regulate both objectives of business and the means adopted to achieve them.

(1) Marketing ethic
(2) Business ethics
(3) Good ethics
(4) Bad ethics
(5) None of these

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Q21. If a firm wants to stay and grow in business, it must create

(1) New products
(2) New shops
(3) New customers
(4) New markets
(5) New targets

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Q22. __________________________________ provides separate definitions of consumer for the purpose of goods and service.

(1) Consumer Protection Act, 1988
(2) Consumer Protection Act,1989
(3) Consumer Protection Act,1986
(4) Consumer Protection Act,2000
(5) Consumer Protection Act,2002

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Q23. The cooperative banks lending policies premises are ___________________social responsibility strategy.

(1) Active
(2) Proactive
(3) Destructive
(4) Defective
(5) Obstructive

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Q24. ______________________________ provides the consumer must be assured whenever possible access to a variety of goods and services at competitive prices.

(1) Right to consumer protection Act
(2) Right to choose
(3) Right to safety
(4) Right to be heard
(5) Right to consumer education

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Q25. Ethics are concerned with right and ________________

(1) Good
(2) Bad
(3) Wrong
(4) Nothing
(5) None of these

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Q26. Focus on human objectives is mainly on two constituents-1._______________ and 2 consumer.

(1) Product
(2) Market
(3) Firm
(4) Employer
(5) None of these

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Q27. The domain of ethics lies between two other ill-defined and changing domains.1)__________________and 2)Law.

(1) Social
(2) Economical
(3) Free choice
(4) Public
(5) Growth

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Q28. ______________ ethics moral offers the greatest good to the greatest number of customers.

(1) Marketing ethic
(2) Utilitarian
(3) Business ethics
(4) Obstructive
(5) Destructive

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Q 29. __________________________can sue in negligence for injury caused by a defective product.

(1) Good customer
(2) Bad customer
(3) Regular customer
(4) Diseased customer
(5) Non-regular customer

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Q30. The redressal of consumer grievances, the consumer protection Act is a

(1) One tier enforcement
(2) Two-tier enforcement
(3) Three-tier enforcement
(4) Four-tier enforcement
(5) None of these

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Q31. Consumer disputes redressal agencies are working on three different levels.1)National Commision,2)State Commission 3)_________________________.

(1) District court
(2) Supreme court
(3) Gram panchayat
(4) District forum
(5) None of these

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Q32. From a social marketing perspective, dental flows would be considered as

(1) Defective product
(2) Good product
(3) Salutary product
(4) Regular product
(5) Specific product

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Q33. If a customer is not satisfied with the order of district forum. In how many days he/she can appeal to State Commission?

(1) 10 days
(2) 20 days
(3) 30 days
(4) 50 days
(5) 2 month

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Q34. State commission hears the plea of customer’s product whose worth is Rs. 20 lakh to ______________________

(1) 1 Crore
(2) 2 Crore
(3) 3Crore
(4) 4 Crore
(5) 5 Crore

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Q35. What is the full form of CERC.

(1) Customer Education and Research Centre
(2) Consumer Education and Research Centre
(3) Consumer Education and Relief Centre
(4) Customer Education and Relief Centre
(5) Customer Education and Retail Centre

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Q36. District forum hears the plea of those customers whose product does not exceeds the value limit____________

(1) 10 lakh
(2) 20 lakh
(3) 30 lakh
(4) 40 lakh
(5) 50 lakh

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Q37. ___________________________ is the safety measurement protection of consumer from unscrupulous and unethical malpractices by the business and to provide them speedy redressal of their grievances.

(1) Manufacturer Protection
(2) Retailer Protection
(3) Business Protection
(4) Consumer Protection
(5) Wholesaler Protection

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Q38. _______________ is he most effective and economical system for quick redressal of the public grievances.

(1) Supreme court
(2) District forum
(3) State commission
(4) Lok adalat
(5) National commission

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Q39. Misleading advertisements, supply of interior services, charging more than MRP, hoarding and black marketing etc. leads to consumer exploitation called.

(1) Defective product
(2) Business malpractice
(3) Diseased customer
(4) Consumer protection
(5) Corporate Governance

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Q40. “Obligation of business to pursue decisions or to follow those lines of action which are desirable in terms of objectives and values of society”. Who said this?

(1) Neilson
(2) H R Bowen
(3) Henry Ford
(4) Stephen Morse
(5) Philip Kotler

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Q41.____________________________ provides a safeguard for consumers against goods and services which are hazardous to health.

(1) Right to safety
(2) Right to be informed
(3) Right to choose
(4) Right to be heard
(5) Right to consumer education

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Q42. What is the full form of MRP?

(1) Minimum Retail Price
(2) Maximum Retail Price
(3) Minimum Rental Price
(4) Maximum Rental Price
(5) More Retail Price

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Q43. As an economic activity business has to strive for innovation, survival, profit, growth and ______________________.

(1) Diversification
(2) Utilitarian
(3) Market sale
(4) Revenue
(5) None of these

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Q44. National Commission was constituted in 1988 by the Central government headed by a sitting or retired Judge of the Supreme Court. The compensation value is not more than one crore. To whom the party can filed against the order of National Commission?

(1) District court
(2) Supreme court
(3) Gram panchayat
(4) District forum
(5) None of these


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Q45. Which rights were seen by John F. Kennedy?

(1) Right to safety
(2) Right to be informed
(3) Right to choose
(4) Right to be heard
(5) All of these

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Q46. ________________________________relief is available if the goods are adulterated and the manufacturer is still in practice of selling.

(1) To complete consumer education.
(2) To free choice of goods and service.
(3) To seek redressal whenever consumer rights have been infringed.
(4) Cease manufacturing of Hazardous Goods
(5) To be fully informed about the performance and quality of all goods and services.

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Q47. _____________________________provides the consumer to approach the government and public bodies when decisions and policies are made, which can hamper consumer interests.

(1) Right to safety
(2) Right to consumer education
(3) Right to consumer protection Act
(4) Right to be heard
(5) Right to choose

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Q48. A business must earn sufficient profit to _____________________________in the competitive world of Business.

(1) Survive
(2) Grow
(3) Stable
(4) Both 1 and 2
(5) Both 1 and 3

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Q49. ______________________provides a fair settlement of genuine grievances relating to the performance, grade, quality, etc. of goods and services.

(1) Right to safety
(2) Right to consumer education
(3) Right to consumer protection Act
(4) Right to choose
(5) Right to be heard

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Q50.What is the concept purpose of the quoted line. “To separate ownership and management control of organizations and to make organizations more visibly accountable to wider range of stakeholders.”

(1) Business ethics
(2) Business malpractice
(3) Corporate Governance
(4) National Commission
(5) None of these

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Q51. The consumer’s right to be informed about the true benefits of a product has led to specific proposals regarding

(1) Bulk price
(2) Unit price
(3) Maximum retail price
(4) Pure price
(5) None of these

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Q52. ______________________ provides consumer associations, educational institutions and policy makers can play an important part.

(1) Right to safety
(2) Right to consumer education
(3) Right to choose
(4) Right to be heard
(5) None of these

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Q53. Under ________________ scheme any person can move to court of law in the interest of the society.

(1) Public Interest Litigation
(2) Private Interest Litigation
(3) Other Interest Litigation
(4) All of these
(5) None of these

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Q54. The phase of social responsibility is discussed widely in the literatures of

(1) Sociology
(2) Psychology
(3) Anthropology
(4) Both 1 and 2
(5) Both 1 and 3

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Q55.Every business aims at growth that signifies increase in _________________________.

(1) Market sale
(2) Wholesale
(3) Unit pricing
(4) Earning profit
(5) None of these

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Q56.Growth brings higher profits and several powers in business. One power is economics than the other one is

(1) Consumer power
(2) Business power
(3) Social power
(4) Money power
(5) None of these

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Q57. In case of aggrieved party is not satisfied, in how many days the party can appeal to the National Commission?

(1) 20 days
(2) 30 days
(3) 50 days
(4) 70 days
(5) 100 days

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Q58. What is the concept of the quoted line?” The safety of the product is not such as persons generally are entitled to expect”.

(1) Regular product
(2) Famous product
(3) Defective product
(4) Specific product
(5) None of these

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Q59. “More many chasing is not business” was stated by whom?

(1) H R Bowen
(2) John F Kennedy
(3) Henry Ford
(4) Stephen Morse
(5) Philip Kotler

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Q60. What is the Full Form of PIL?

(1) Personal Interest Litigations
(2) Private Internal Litigations
(3) Private Interest Litigations
(4) Public Interest Litigations
(5) Personal Information Litigations

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