Customer Support Manager CV Sample - CV formats / templates

An effective CV of a customer support manager should highlight following qualities:

- Leadership skills
- Good at planning
- Effective communication skills
- Customer satisfaction oriented
- Good at problem solving
- Strong analytical skills
- Patient
- Tolerant
- Excellent product knowledge

Refer to following Sample CVs :

Sample Support CV
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  • RE: Customer Support Manager CV Sample - CV formats / templates -Vidushi Sharma (08/31/12)
  • Customer relationship manager CV sample

    Ajay Bhargava
    Email: s******
    Phone: 98**********

    Career Summary

    -6 Years of relevant experience in Customer Relationship Management.
    -Rich knowledge and passionate in achieving Service Level Agreement, Process Targets by running the process successfully.
    -Excellent in analytical ability, interpersonal, organizational, communication skills and execution of plans.
    -Highly proactive in terms of the processes as per the industry demands and standards.

    Personality Traits

    -Drive to succeed and excel
    -Innovation in thought and solutions
    -Team management and mentoring
    -Individual Contributor

    Key Responsibilities Handled

    -Developed a consumer-focussed marketing communication plan for new launches & building brand via sustained visibility using ATL/BTL mediums
    -Understanding consumer behaviour by executing usage & attitude study to provide continuous improvement in the services & offerings
    -Tie-up with various companies for partnerships & promotions across verticals like Banking, Travel, Entertainment & Media for increasing yields like ITC WelcomHeritage Hotels, Casino Royale, HDFC Bank to name a few
    -Identify new channels of distribution in the existing line of business (booking using mobile via
    -Building and implementing plans to increase load factor through various initiatives like Boarding Pass Program, early discount coupons, fare promo, special seasonal/festive promo etc
    -Re-structured the Loyalty Club of VIP contractors with new outlook & offerings, exhaustive hard & soft benefits resulting in increase in sales by around 10% month on month
    -Result driven direct marketing campaigns & conducted various relationship management programmes with Architects, Contractors & Dealers
    -Formulated new product development strategy and strong communication plan which generated around 2% sales from NPD


    -Awarded “Star of the Quarter “for the period ****.
    -Appreciated by top management executives and onshore team for the successful migration


    -Working as a Manager Relations for ACD from Nov 2***.
    -Worked as a Customer Executive for KLM from May 2*** to Oct 2***.


    -MIT from XYZ from 2***.
    -BIT from UVZ in 2***.

    Trainings Attended

    -Attended various workshops on enhancing customer service and experience
    -Outbound programs on enhancing Team building
    -Green Belt Training and Lean methodology
    -CSMM Workshops on Customer satisfaction programs

    Extra Curricular Activities

    -Won 3rd place at University level and participated in various cultural events.
    -Won 1st place in Variety Entertainment at College.

    Personal Details

    -DOB: 5th June, 19XX
    -Languages known: English, Hindi.
    -Address: XYZ
  • RE: Customer Support Manager CV Sample - CV formats / templates -Rajvardhan Rane (08/23/12)
  • Customer support manager CV sample

    Telephone: +91 9954******
    Email: JK***

    Career summary

    -Customer Support Manager with 4 years of experience in call centre
    -Experienced in negotiation contracts.
    -knowledge of conducting training programs related to customer service skills
    -Motivated and hardworking in resolving customer problems. Established higher standards by designing employee performance score cards for high-level customer service.
    -Played a key role in the implementation and training of new CRM software system

    Skills Sets

    -Customer Service,
    -Decision Making and Managing Processes,
    -Responsible and accountable
    -Strong analytical skills and good listening skills
    -Patience and problem solving attitude
    -Excellent interpersonal skills

    Key Responsibilities handled

    -Designed new employee motivational program which decreased employee turnover.
    -Training resource for new employees to quickly develop their knowledge base and customer service skills.
    -Maintaining contact with customers and analyzing information and applications.
    -Re-designing processes and analyzing results & implementing changes accordingly
    -Providing help desk resources and technical advice, resolving problems, giving advice, detecting and diagnosing problems of customers
    -Maintaining customer satisfaction by providing problem-solving resources


    -CDE solutions from 20** to 20**


    -Won "Support Excellence Award" for instrumental role in driving customer support department.
    -Increased Resolution of customer issues to preserve customer loyalty while complying with company policies with 1*% growth
    -Promoted directly to Customer Service Coordinator position (skipping over Customer Service Supervisor position) after a year of joining
    -Developed reputation in the company for excellent customer service support

    Education qualification

    -PGDBM in HR from E% from SG university
    -BBA from FG university with S%

    Personal Details

    -Date of Birth : 07.12.19XX
    -Languages Know : English, Hindi, and Marathi.
    -Address : A4, Ocean Drive, Mumbai