Is working in a call centre a good option with regards to career?

Is working in a call centre a good option with regards to career?

Call centres are the recent introduction to the world of career opportunities in India. The career avenues provided by call centres is one of the best suited and growing option which even a fresher can opt for. This is due to uprising of the Indian economy and the arrival of globalisation, more and more companies from abroad are basing or outsourcing their call centres service to India, a trend which was initially started by GE (Genpact) when it established a call centre in New Delhi a few years ago. Before you should enter this field it is important to know a few things about how it works. A call centre is a service centre with telecom facilities, internet access and wide database, which provide voice based or web-based information and support to customers in the country or abroad through trained personnel.

The existence of call centres is widely recognised in all sectors of business including banking, utilities, manufacturing, security, market research, pharmaceuticals, catalogue sales, order desk, customer service, technical queries (help desk), emergency dispatch, credit collections, food service, airline/hotel reservations etc. The reason why working in a call centre is a good option is because of the fact that the career opportunities are so many that one can easily choose and decide as per their interest.