Tech Support Executive Cover Letter - Format and template

The TSE Manager
XYZ Co. Ltd.
58, Park Street,

Sub: Cover Letter – Technical Support Executive

Dear Sir/Madam,

I am writing in response to your job notification for the position of a Technical Support Executive.

I am working as a Technical Support Executive for ABC Co. Ltd for last 3 years and happy to mention some of my achievements in this role:

- Achieved the highest level of productivity, attending and handling more than 1000 calls per week and 200 calls on daily basis.

- Provided support for variety of applications and activities like configuring Windows Active Directory permissions and troubleshooting client directive.

- Maintained 85% productivity rate.

I am well versed in

- Keeping track of customer payment under custody and to hand over the same to finance with responsibility.

- Assisting users with policies and procedures for setting up conference calls, new accounts, network presentation and voice mail.

- Working on multiple operating environments like Mainframe connectivity, security windows NT/2000 workstation server and UNIX.

- Handling tricky situations tactfully

Please find my detailed CV for your consideration. Thank you for your time and consideration.

Looking forward to hearing from you.

Anvisha Agarwal
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