Customer service associate CV sample - CV formats / templates
Discussion
- RE: Customer service associate CV sample - CV formats / templates -Customer service CV samples (09/07/12)
- Kunal singh
Cell #: +91 - XXXXXXXXXX
E-mail: XXXXXXXXX@ymail.com
Career Objective
To be associated with professional organization, where, while contributing to its growth, productivity and development, with the best of skills and capabilities, I get commensurate career development opportunities and job satisfaction.
Education
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Professional Summary
-Around 7 years of work experience in customer service, daily operations handling US & UK clients.
-Daily operations include mix n match of customer service, resource management, change management.
-Strong knowledge of BPO processes & practices, resource management process & knowledge of change management.
Work Experience
Operations Customer Service Tasks - ABC Ltd
-Worked along with Business Resource Managers as resource administrator (client British Telecom) to manage resource requirements on a daily basis.
-Resource allocation and resource mapping/planning.
-Tracking resource movement plan.
-Raising resource requests.
-Searching Resources within British Telecom Plc talent pool.
-External resource search as contractors after discussion with BT vendors and master vendors.
-Coordination/communication with BT Resource Specialists for resource requirements and requisition fulfillment.
-Coordinating with BT vendors and master vendors for hiring new & managing old resources.
-Managing contracts like PO requests of BT contractors.
-Sending Resource Placement forms to get the necessary details of contractors, sending contractors’ details or the contract details to the master vendors.
-Forwarding Resource Placement Forms to another BT department for processing.
-Maintaining track of all resource requests by preparing different reports.
-Maintaining project related information of the resources.
-Extending resource project assignments in the system as per project requirements.
-Coordinating with Project/Assignment Managers to discuss resource requirements and resource skills.
-Communication with Fulfillment Mangers for master vendor resource allocations over emails & calls.
-Attending BT Resource Calls daily/weekly to discuss and sort out the pending requirements.
-Creating Purchase Orders and raising purchase requests.
-Updating Contractor information on resource planning tool (for resource utilization).
-Mailing purchase order details and agency advice details to respective people in BT – invoicing for billing.
-Processing invoices.
-Maintaining Tracker of Resource Details (purchase order, purchase request, pay rate, and project assignment details of the resources).
-On boarding & off boarding activity.
-Maintaining head count details of the project.
-Reviewing & working on survey transcripts daily and sending across to CEP managers.
-Filling DNS forms.
-Maintaining IM Plan spreadsheet on a daily basis.
-Filling out IP/Action plan forms and sending across to CEP managers.
-Receiving, working on, sending out status reports on a daily basis to CEP managers.
-Maintaining group mailbox.
-Maintaining & sending All Data Spreadsheet to CEP managers.
-Daily & weekly calls with CEP managers & BT managers.
Skills
-Excellent communication.
-MS Word, Excel, Powerpoint.
-Acrobat Reader.
-Excellent Computer Skills.
-Sharp listening.
-Excellent Typing 75 WPM.
-Business Writing.
-Client Interface/relationship.
-Fast learner & capable of handling pressure.
Achievements
-Multiple trips to UK for business for Tech Mahindra.
-Client appreciation for successful transition of Resource Management Training & Development Program held in the United Kingdom.
-Achievements during initial stage of the process as a Good team player.
-Appreciation mails from Business Resource Manager (BT).
-Couple of appreciation certifications from Tech Mahindra (Rising Star & Employee of the month award – year 2007).
Personal Details
-Date of Birth
-Gender
-Nationality
-Marital Status
-Language Known
Declaration
I hereby declare that the above particulars are true to the best of my knowledge and belief. Looking forward to a positive reply.
- RE: Customer service associate CV sample - CV formats / templates -Shashank Chaturvedi (09/05/12)
Customer service associate CV sample
Tripuresh Singh
Mobile No.: +919933******
samjj**@skyrocket.com
Customer Service Associate
Objective
To be a dedicated Customer Service Associate seeking opportunity to serve a multinational organization with efficiency
Career Summary
-2 year experience with international customer service experience.
-Experienced in mail, messenger and fax services.
-Possess enthusiastic and cordial attitude which is very much needed for customer acquisition
-Profound knowledge of business process guidelines and skilled to implement them in every aspect of service association
-Experience in handling all service related queries from Clients pertaining to various issues.
-Experienced in performing a variety of seminars and doubt activities to understand client requirements and improve services accordingly.
Skills
-Possess in-detail knowledge of the subject so as to help the customers solve their queries
-Ability to deliver relevant and true information
-Ability to interact with the customers.
-Ability to use sound judgment in decision-making.
-Technical knowledge of the field
-Demonstrated proficiency composing written communications
-Proficient in the use of Microsoft Windows and Office software, a calculator and a copier
-Excellent communication skills with jubilant nature
-Excellent administrative skills coupled with a strong management of big offices.
Personality Traits
-Persuasive & Team leader
-Warm, friendly and engaging personality
-Outstanding loyalty and commitment to the organization working for.
-Ability to work hard and smart
-Customer Service Associate (2007 to 2010) DAMBI Technical Outsourcing Inc.
-Handled customer’s cheques/wire transfer requests and follow through completion
-Proactively communicate with customers on issues and obtain/present solutions to issues
-Played role of being liaison between the company and the customer
-Head (Service Department) (2010-Present) GHNJKI Investment Services Pvt. Ltd
-Assisted customers to the fullest of their Satisfaction and inform staff in a responsible manner
-Interacted with customers via e-mails and voicemails on same day of receipt
Extracurricular
-Lead college in various Inter School Debate Competitions and won prizes.
-Actively volunteered in seminars and fests organized in college and came out with flying colors.
Qualifications
-HSC (Science Stream) - 1992 (EFGH Board, New Delhi) - 91%
-SSC (PCM, English) - 1994 (EFGH Board, New Delhi) - 87%
-B. Tech (Computer Science) - 2004, ASDF University of Management - 67%
-MBA (Information Systems) - Correspondence FGHI International Inst. - CGPA 9.8
Personal Details
Date of Birth: DD/MM/YYYY
Languages Known: Hindi, English, and German
Permanent Address: QWERTYUIOP
- RE: Customer service associate CV sample - CV formats / templates -Shashank Chaturvedi (09/04/12)
Service associate CV sample
Ramakant Singh
Mobile No.: +919933******
samjj**@skyrocket.com
Service Associate
Objective
To utilize my skills to excellent use and provide assistance to my customers by solving their queries and clearing their doubts on various issues related to the
services offered.
Career Summary
-2 year experience with international customer service experience.
-Experience in handling all service related queries from Clients pertaining to various issues.
-Experienced in performing a variety of seminars and doubt activities to understand client requirements and improve services accordingly.
-Experienced in ensuring the smooth flow of information and follow up for existing and prospective customers.
Skills
-Possess in-detail knowledge of the subject so as to help the customers solve their queries
-Ability to deliver relevant and true information
-Ability to interact with the customers.
-Ability to use sound judgment in decision-making.
-Technical knowledge of the field
-Demonstrated proficiency composing written communications
-Proficient in the use of Microsoft Windows and Office software, a calculator and a copier
Personality Traits
-Persuasive & Team leader
-Warm, friendly and engaging personality
-Outstanding loyalty and commitment to the customers
-Ability to work hard and smart
Employment/Training History
-Service Associate (2007 to 2010) DAMBI Technical Outsourcing Inc.
-Handled client’s cheques/wire transfer requests and follow through completion
-Proactively communicate with Clients or business partners on issues and obtain/present solutions to issues
-Played role of being liaison between the company and the customer
-Head (Service Department) (2010-Present) GHNJKI Investment Services Pvt. Ltd
-Assisted customers to the fullest of their Satisfaction and inform staff in a responsible manner
-Interacted with Clients via e-mails and voicemails on same day of receipt
-Maintain all compliance files and logs
-Provide effective cash management services for client accounts
Extracurricular
-Lead college in various Inter School Debate Competitions and won prizes.
-Actively volunteered in seminars and fests organized in college and came out with flying colors.
Qualifications
-HSC (Science Stream) - 1992 (EFGH Board, New Delhi) - 91%
-SSC (PCM, English) - 1994 (EFGH Board, New Delhi) - 87%
-B. Tech (Computer Science) - 2004, ASDF University of Management - 67%
-MBA (Information Systems) - Correspondence FGHI International Inst. - CGPA 9.8
Personal Details
Date of Birth: DD/MM/YYYY
Languages Known: Hindi, English, and German
Permanent Address: QWERTYUIOP
