Why do companies outsource their work? - BPO FAQ
Why do companies outsource their work?There are mainly four reasons for a company to outsource its work:
a.) Cost saving b.) Focus on core activities c.) Access to special enterprise who has expertise in the domain. d.) Other resource related reasons like relieving resource constraints, reducing IT staff and augmenting IT staff .
What do following abbreviations stand for?a.) BPM - Business Process Management b.) BTO - Business Transformation Outsourcing c.) BPO2 - Business Process Optimizing and Outsourcing d.) KPO - Knowledge Process Outsourcing e.) MBPO - Medical Business Process Outsourcing f.) HRO - Human Resource Outsourcing g.) RPO - Research Process Outsourcing h.) EPO - Engineering Process Outsourcing i.) ESO - Engineering Services Outsourcing j.) Procurement BPO - Outsourcing the procurement activities.
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What are voice based BPOS? - BPO FAQWhat are voice based BPOS? - Voice based BPOs are those BPOs where you are required to talk to the customers. It may be for sales or support or service or anything else.........
What is a call centre? - BPO FAQWhat is a call centre? - Call centres are voice based BPOs. These are usually used for sales, customer service or support activities.........